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Blocking Chromium WebAPK installs on managed devices: Chrome Managed Configuration + disable local app installs
  • Esper Support
  • Edited
0 votes 0 comments
Esper Agent app fails to open on iOS (iPad): engineering-side fix resolves launch failure
  • Esper Support
  • Edited
0 votes 0 comments
Users unexpectedly removed from Esper tenant: how to investigate API-driven bulk user deletions
  • Esper Support
  • Edited
0 votes 0 comments
App usage statistics (which apps used + duration) not available in Esper Console — no workaround currently exists
  • Esper Support
  • Edited
0 votes 0 comments
App upgrade fails with "Exception" error and reverts to previous version during installation
  • Esper Support
  • Edited
0 votes 0 comments
Device enrollment not proceeding: gather device details and enrollment method before troubleshooting
  • Esper Support
  • Edited
0 votes 0 comments
App upload fails in Esper Console with suspected expired/inactive subscription
  • Esper Support
  • Edited
0 votes 0 comments
Disable Remote Viewer and Remote Terminal tenant-wide: submit backend request to Engineering
  • Esper Support
  • Edited
0 votes 0 comments
Device stuck in Esper MDM after tenant deletion — hard factory reset is the only recovery path
  • Esper Support
  • Edited
0 votes 0 comments
Post-provisioning device management and provisioning method selection for new Esper customers
  • Esper Support
  • Edited
0 votes 0 comments
VPP app missing from device-level install dropdown: app must be added to Blueprint (or Blueprint behavior differs for VPP vs. Play Store apps on iOS)
  • Esper Support
  • Edited
0 votes 0 comments
Esper Console slow/unresponsive with "Network Error" or timeout: transient platform-side incident, collect HAR file if it persists
  • Esper Support
  • Edited
0 votes 0 comments
FRP/Factory Reset Vulnerability on Android 10–12 (MobiWire/Mobigo Devices): No Firmware Fix Available — Upgrade to Android 14+ Required
  • Esper Support
  • Edited
0 votes 0 comments
Viewing apps and versions linked to Blueprints: no bulk UI view — use per-Blueprint inspection or GET Blueprint API
  • Esper Support
  • Edited
0 votes 0 comments
"Sorry, this device is not available right now" message on devices: identify whether error originates from third-party app vs. Esper/Android OS
  • Esper Support
  • Edited
0 votes 0 comments
Supervisor Plugin Deployment for Lenovo K9 (TB305FU) and K11 (TB336FU) on Android 15: Request via Esper Support
  • Esper Support
  • Edited
0 votes 0 comments
Breadcrumb navigation non-clickable in Devices & Groups view: behavior is by design in combined view; open-in-new-tab link fix deployed separately
  • Esper Support
  • Edited
0 votes 0 comments
Device retains old name and apps after wipe: ensure Factory Reset + Wipe External Storage are both enabled, and re-provision against current Blueprint
  • Esper Support
  • Edited
0 votes 0 comments
Removing an app from devices using Blueprints or Templates: use Group App Management or Pipelines
  • Esper Support
  • Edited
0 votes 0 comments
Exiting Kiosk Mode on-device is not supported — switch to Multi-App Mode via Blueprint to restore full app access
  • Esper Support
  • Edited
0 votes 0 comments
iOS unsupervised enrollment: apps fail to install and Remote Viewer unavailable — supervise device via Apple Configurator to resolve
  • Esper Support
  • Edited
0 votes 0 comments
Play Store version shown in Esper Blueprint differs from installed version on device: version name vs. version code mismatch in Managed Google Play
  • Esper Support
  • Edited
0 votes 0 comments
Clipboard copy-paste cannot be disabled via Esper: treat as feature request and close
  • Esper Support
  • Edited
0 votes 0 comments
eSIM visibility and remote profile management not available in Esper Console: feature request — under Product review, no ETA
  • Esper Support
  • Edited
0 votes 0 comments
Rotating Managed Configuration Keys via Esper Blueprint API: Blueprint publish does not trigger device convergence
  • Esper Support
  • Edited
0 votes 0 comments
APK uploader identity cannot be retrieved — Esper does not log or store application upload attribution
  • Esper Support
  • Edited
0 votes 0 comments
Orphaned app entry cannot be removed after app is delisted from Google Play Store: requires backend removal by Cloud Engineering
  • Esper Support
  • Edited
0 votes 0 comments
"Add Device Group/Record" button missing from Devices & Groups: navigate to Provisioning section instead
  • Esper Support
  • Edited
0 votes 0 comments
Advanced View export applies to full device list, not selected devices — expected behavior
  • Esper Support
  • Edited
0 votes 0 comments
Advanced View: Right-click "Open in New Tab" on Device Name link broken when filtering by Group
  • Esper Support
  • Edited
0 votes 0 comments

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