"Add Device Group/Record" button missing from Devices & Groups: navigate to Provisioning section instead

Android

If you're looking for the Add Device Group/Record button in the Devices & Groups section and can't find it, it has been moved as part of a platform update. This article shows you where to find device provisioning and registration features now.

Where the provisioning button moved

The Add Device Group/Record quick action button was intentionally removed from Devices & Groups and consolidated into a dedicated Provisioning section. All device registration and provisioning workflows now live in one place within the Esper Console.

How to provision a device now

1. Open the Esper Console.
2. In the left-hand navigation menu, click Provisioning.
3. Select your preferred registration or provisioning method:
   • QR Code
   • Zero-Touch Enrollment
   • Android Management (AFW)
   • KME (Knox Mobile Enrollment)
   • Or any other method available for your account
4. Complete the provisioning workflow.
5. Once provisioning completes, verify that the new device appears under Devices & Groups.

I can't see the Provisioning section

If Provisioning doesn't appear in your left-hand navigation menu, your user role may not have the required permissions. Check your role assignment:

1. Go to Company Settings → User Management.
2. Find your user account and review its assigned role.
3. Confirm the role has provisioning access enabled.
4. If your role lacks these permissions, ask your administrator to grant them.

Still need help?

If the Provisioning section is still not visible after checking your permissions, or if a specific provisioning method you need is unavailable, contact Esper Support.