Esper Agent app fails to open on iOS (iPad): engineering-side fix resolves launch failure

iOS

AndroidiOS

If the Esper Agent app fails to launch on your iPad, this article explains what's happening and how to resolve it.

About this issue

The Esper Agent app on iOS devices may fail to open after an agent update. When this happens, the app does not launch when you tap it, and an error message appears on the screen. This issue has been resolved by an Esper engineering fix and does not require manual action on your devices.

How to resolve this

If your iPad's Esper Agent app is not opening:

Wait a few minutes for the Esper system to apply the fix. No action is required on your device.
Close the app completely (swipe it away from the app switcher).
Open the Esper Agent app again by tapping its icon.
Check that the app launches successfully and displays your device dashboard.

In the Esper Console, verify that your device shows as Online by navigating to Devices & Groups → [Your Device Name] → Overview.

If the app still won't open

If the Esper Agent app still fails to launch after waiting a few minutes, gather the following information and contact Esper Support:

The exact iOS version on your iPad (go to Settings → General → About → iOS Version).
The exact Esper Agent version. In the Esper Console, navigate to Devices & Groups → [Your Device Name] → Apps and locate the Esper Agent.
A screenshot or description of the error message that appears when you try to open the app.
Whether this issue affects only one device or multiple devices.

Important notes

This issue is specific to iOS devices. If you're experiencing similar problems on Android devices, the cause and resolution may be different.
Changing device groups does not resolve this issue. The problem is with the Esper Agent app itself, not your device group settings.
Do not reinstall or remove the Esper Agent app unless Esper Support advises you to do so, as this may affect device enrollment.

Still need help?

If the Esper Agent app continues to fail after following these steps, contact Esper Support with the information gathered above. Our team will investigate further and provide additional guidance.