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Dynamic placeholders (`${esper.*}`) in Esper Web App `webappURL` managed config: supported, but Web App feature requires enablement
  • Esper Support
  • Edited
0 votes 0 comments
Samsung Galaxy Watch (WearOS) enrollment via EDP fails at device query: ADB connects but EDP PIN prompt never appears
  • Esper Support
  • Edited
0 votes 0 comments
Deleted Esper Tenant Cannot Be Recovered — Reprovision Devices Into a New Tenant
  • Esper Support
  • Edited
0 votes 0 comments
QR/ADB Provisioning fails with "Couldn't set up your device": resolve via alternate network or hotspot
  • Esper Support
  • Edited
0 votes 0 comments
Landscape wallpaper upload blocked on iOS/iPadOS kiosk devices: rotate image before upload, but expect iOS to re-rotate on-device
  • Esper Support
  • Edited
0 votes 0 comments
Esper Settings icon appears as persistent visual overlay on top of app (non-interactive artifact)
  • Esper Support
  • Edited
0 votes 0 comments
Blueprint not published causes BLE pairing dialog to be auto-dismissed on managed device; offline device locked in Kiosk Mode requires factory reset
  • Esper Support
  • Edited
0 votes 0 comments
Blueprint converge failure reason not visible in console UI: engineering fix deployed (Chrome 148 affected)
  • Esper Support
  • Edited
0 votes 0 comments
Device stuck in semi-provisioned state and cannot be reset or removed from Esper Console
  • Esper Support
  • Edited
0 votes 0 comments
Tenant access blocked with "You do not have access to this tenant" error: caused by reseller non-payment / account suspension
  • Esper Support
  • Edited
0 votes 0 comments
Remote Viewer access denied with permissions error: collect Device ID, screenshot, and reproduce to diagnose
  • Esper Support
  • Edited
0 votes 0 comments
Date and time incorrect on KDS machines: issue unresolved due to customer disengagement — contact Esper Support
  • Esper Support
  • Edited
0 votes 0 comments
Factory Reset Bypass via Recovery Mode and *777# Code: OEM-Level Controls Required — Esper Cannot Block at Platform Level
  • Esper Support
  • Edited
0 votes 0 comments
USB-C host/data communication fails after Esper Agent v12.0.4049 upgrade: connect to laptop to reset USB role negotiation
  • Esper Support
  • Edited
0 votes 0 comments
Siyata SD7 "Initializing" screen stuck on Android 9: FOTA update to Android 12 must be authorized by Siyata directly
  • Esper Support
  • Edited
0 votes 0 comments
Granular Role Permission for Device-Level Converge (Without Group-Level Access): Not Yet Supported
  • Esper Support
  • Edited
0 votes 0 comments
PHSA patrol app not launching on device: reboot to recover, contact Esper Support
  • Esper Support
  • Edited
0 votes 0 comments
Patrol app print notice pop-up persists despite lot number selection at sign-in: gather screenshot/video to determine root cause
  • Esper Support
  • Edited
0 votes 0 comments
Esper Agent crashing + apps unresponsive on Lenovo IdeaTab (Android 15): contact Esper Support
  • Esper Support
  • Edited
0 votes 0 comments
ABM sync failure caused by wrong MDM token or device count mismatch: upload correct Esper token and reconcile device count in ABM portal
  • Esper Support
  • Edited
0 votes 0 comments
Second-hand device locked to Esper MDM: Esper cannot remove it — direct user to original owner/tenant
  • Esper Support
  • Edited
0 votes 0 comments
Enterprise Admin role unexpectedly downgraded to Group Admin: restore via Esper Support request
  • Esper Support
  • Edited
0 votes 0 comments
USB host permission denied after re-enumeration on Android 13 kiosk: no platform-level persistence mechanism available in Esper
  • Esper Support
  • Edited
0 votes 0 comments
Storage monitoring alerts not available: feature request acknowledged, ticket closed
  • Esper Support
  • Edited
0 votes 0 comments
S-Patch app appearing to terminate during Esper Agent activity: ECG BLE data transmission interrupted on Lenovo K11 (investigation inconclusive — contact Esper Support
  • Esper Support
  • Edited
0 votes 0 comments
WeHealth app login/signup blocked by backend assignment requirement: feature request — self-service account access not supported via Esper
  • Esper Support
  • Edited
0 votes 0 comments
Removing "Powered by Esper" branding in Esper Launcher: backend configuration required
  • Esper Support
  • Edited
0 votes 0 comments
Cloudshelf pairing lost after device reboot: factory reset + reprovision required; investigate WebView storage settings in Cloudshelf app
  • Esper Support
  • Edited
0 votes 0 comments
Second Android device fails to provision: information gathering and escalation checklist for unspecified provisioning failures
  • Esper Support
  • Edited
0 votes 0 comments
Screen orientation reversed after firmware update on TSIM-004: set Blueprint orientation to Landscape and reconverge to fix
  • Esper Support
  • Edited
0 votes 0 comments

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