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Unable to delete devices from Esper console: customer self-resolved after identifying active license set
  • Esper Support
  • Edited
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Screen orientation change shows "Failed" in event feed despite applying successfully — AppOps permission denial on TES IDC_Series devices
  • Esper Support
  • Edited
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Seamless provisioning fails for all devices with "Failed pushing device Details": self-resolved transient failure
  • Esper Support
  • Edited
0 votes 0 comments
Disabling hardware buttons (power + volume) on Samsung tablets via Esper Agent params — force-reboot and power-on edge cases remain
  • Esper Support
  • Edited
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QR Code (6-tap) Provisioning Freezes on Black Esper Screen — Samsung A11: Factory Reset and Re-provision to Recover
  • Esper Support
  • Edited
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Unexplained high mobile data download consumption during overnight hours: collect Esper Agent logs and bug reports for investigation
  • Esper Support
  • Edited
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Vague "cannot change settings" report: close and request details — no root cause established
  • Esper Support
  • Edited
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Cellular data usage visibility in Esper console: limited to device graph only; no per-app or exportable report available
  • Esper Support
  • Edited
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Device App Report returns no results when Android platform filter is selected
  • Esper Support
  • Edited
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iOS VPP App Updates in Esper: No Per-App Update Visibility or Silent Update Control — Use Group-Level App Management for Targeted Pushes
  • Esper Support
  • Edited
0 votes 0 comments
Phone number not displayed in Esper for SIM/eSIM devices: how to diagnose and contact Esper Support
  • Esper Support
  • Edited
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Granting unrestricted access to all installed apps for a device group: use Blueprint app state + Group App Management
  • Esper Support
  • Edited
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Secondhand Android device locked in Esper kiosk/MDM: no self-service release path exists — only the owning tenant can deprovision
  • Esper Support
  • Edited
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Device stuck on Esper after failed provisioning: agent-side removal of orphaned device entries
  • Esper Support
  • Edited
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User group assignment fails with "Failed to update account" / `target_user_id is required for role_change`
  • Esper Support
  • Edited
0 votes 0 comments
Esper Dashboard fails to load while other console sections remain functional: issue resolves via platform-side fix
  • Esper Support
  • Edited
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Dashboard "Something went wrong" on Devices & Groups page: backend service incident requiring engineering remediation
  • Esper Support
  • Edited
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Single-use QR codes not supported for 6-Tap provisioning: use Seamless Provisioning (afw#esper) with serial-number pre-registration as a workaround
  • Esper Support
  • Edited
0 votes 0 comments
Device managed by Esper Esper Agent but not visible in any accessible console: factory reset to release and re-enroll
  • Esper Support
  • Edited
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Remote Viewer not functioning on Rhino T80 despite Accessibility and Remote Control services enabled: troubleshooting checklist and log collection steps
  • Esper Support
  • Edited
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Play Store apps stuck on "Awaiting installation of app(s) from Google Play": MGP silent install latency vs. Esper convergence failure
  • Esper Support
  • Edited
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Esper Console "Remove Device" confirmation dialog not accepting spacebar input: clear browser cache or use private window to resolve
  • Esper Support
  • Edited
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Device entry persists in console after "Remove Device" workflow: use two-step wipe-then-remove for offline devices
  • Esper Support
  • Edited
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Provisioning stuck at "Step 3 of 3 — Awaiting installation of app(s)": resolve with factory reset and Blueprint update
  • Esper Support
  • Edited
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Device stuck in "Registered" state after being removed and re-added to the Esper Console
  • Esper Support
  • Edited
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Provisioning fails with ERROR-40001328 "Unknown admin": device running unsupported Android version
  • Esper Support
  • Edited
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Provisioning fails with "Not allowed to set the device owner because there are already some accounts on the device"
  • Esper Support
  • Edited
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Console inaccessible: tenant URL returns error or blank page
  • Esper Support
  • Edited
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Disable Wireless Emergency Alerts (Cell Broadcast) on Android devices via Esper App Management
  • Esper Support
  • Edited
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Kiosk Mode multi-app flow — configure a secondary app alongside your kiosk app
  • Esper Support
  • Edited
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