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Tenant deleted after inactivity — no recovery possible; factory reset devices to remove Esper management
  • Esper Support
  • Edited
0 votes 0 comments
Windows PPKG provisioning fails with error 0x800700b7 — remove conflicting MDM enrollment
  • Esper Support
  • Edited
0 votes 0 comments
Device not appearing in expected group: device silently assigned to a different group in the tenant
  • Esper Support
  • Edited
0 votes 0 comments
Upload customer APK to Esper: deploy private/enterprise applications to managed devices
  • Esper Support
  • Edited
0 votes 0 comments
APK uploaded to wrong app entry due to debug package name: ensure release build before uploading to production app slot
  • Esper Support
  • Edited
0 votes 0 comments
Creating a separate Esper account/environment: self-serve signup or sales-assisted onboarding
  • Esper Support
  • Edited
0 votes 0 comments
Bug Report stuck at "in progress": manually share from device notification
  • Esper Support
  • Edited
0 votes 0 comments
MAC Address Randomization: device-specific limitations and workarounds
  • Esper Support
  • Edited
0 votes 0 comments
Device stuck in provisioning "Preparing" step after QR code enrollment: remove and restart
  • Esper Support
  • Edited
0 votes 0 comments
Blueprint convergence stuck in "pending/limbo" state due to APK file hash mismatch on managed app
  • Esper Support
  • Edited
0 votes 0 comments
APNs Certificate Renewal Appears Successful But "Days Left to Fix Issue" Error Persists
  • Esper Support
  • Edited
0 votes 0 comments
Adding new users and assigning role/group access in the Esper Console
  • Esper Support
  • Edited
0 votes 0 comments
Deprovisioning command sent to offline devices cannot be cancelled — devices must be manually factory reset and reprovisioned
  • Esper Support
  • Edited
0 votes 0 comments
Device keyboard language not switching to Japanese after Blueprint language change: configure Gboard keyboard languages separately
  • Esper Support
  • Edited
0 votes 0 comments
Anti-theft strategy on Esper: Geofence beep stops on power-off — use layered security controls to compensate
  • Esper Support
  • Edited
0 votes 0 comments
Device stuck on provisioning screen with unresolvable pending events in Esper Console
  • Esper Support
  • Edited
0 votes 0 comments
Provisioning stuck on "Step 1 of 3": trigger factory reset via hidden Esper logo tap sequence
  • Esper Support
  • Edited
0 votes 0 comments
Factory Reset confirmation field rejects spaces ("REMOVE DEVICE" cannot be typed): resolve with browser cache clear or incognito window
  • Esper Support
  • Edited
0 votes 0 comments
Provisioning hangs mid-setup: pin stable Esper Agent version
  • Esper Support
  • Edited
0 votes 0 comments
Remote Viewer "Unable to establish connection" error resolves after device restart
  • Esper Support
  • Edited
0 votes 0 comments
Exiting Kiosk Mode for Servicing: Access Esper Settings via Hidden Dock Without Internet
  • Esper Support
  • Edited
0 votes 0 comments
Limiting Battery Charge to 80% on Android Tablets Using Knox Service Plugin
  • Esper Support
  • Edited
0 votes 0 comments
Second Esper tenant with same email — setup and sign-in steps
  • Esper Support
  • Edited
0 votes 0 comments
Device frozen during provisioning: use Esper logo 5-tap reset to recover
  • Esper Support
  • Edited
0 votes 0 comments
iOS device shows Esper agent missing or outdated: re-push agent from backend
  • Esper Support
  • Edited
0 votes 0 comments
Bug report request fails with "another bug report collection already in progress": clear stuck state via ADB
  • Esper Support
  • Edited
0 votes 0 comments
Device stuck at provisioning step 3 of 3: verify network connectivity to unblock enrollment
  • Esper Support
  • Edited
0 votes 0 comments
Blueprint creation hangs indefinitely (5+ minutes) in Esper Console: check network connectivity and retry
  • Esper Support
  • Edited
0 votes 0 comments
ICCID missing from device report export — retrieve via Esper API
  • Esper Support
  • Edited
0 votes 0 comments
"Admin doesn't allow installation from unknown sources" error during Blueprint converge/provisioning
  • Esper Support
  • Edited
0 votes 0 comments

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