Tenant deleted after inactivity — no recovery possible; factory reset devices to remove Esper management

Android

If you're unable to access your Esper tenant and receive a "tenant not found" error, your account may have been deleted due to inactivity. Once a tenant is deleted, it cannot be recovered. This article explains how to confirm deletion and how to remove Esper management from your devices.

Confirm your tenant has been deleted

Try logging in to your Esper Console at https://<tenant-name>.esper.cloud. If the URL is unreachable or returns an error, your tenant has been permanently deleted and cannot be restored.

Esper automatically deletes tenants that meet one or more of these criteria:

No console access or device activity for an extended period (typically 6 months or longer)
No active paid contract associated with the account
Trial or prospect-tier accounts with no commercial relationship

Once deleted, all associated data—device enrollments, Blueprints, app configurations, groups, and user accounts—is permanently destroyed with no recovery option.

Remove Esper management from your devices

Devices that were enrolled in your deleted tenant remain physically operational but are now unmanageable. You must factory reset each device to remove Esper management and restore the device to its factory default state.

Option A: Factory reset via Esper Settings app

If the Esper Settings app is still accessible on your device:

Open the Esper Settings app on the device
Navigate to the factory reset option within the app
Initiate the reset

Option B: Hardware factory reset

If the Esper Settings app is not accessible, perform a hardware factory reset using your device manufacturer's recommended procedure:

Consult your device manufacturer's documentation for exact steps (procedures typically involve a combination of power and volume key presses in recovery mode)
Follow the manufacturer's instructions to complete the factory reset

Verify the reset completed successfully

After the factory reset completes, verify that:

The device boots to its out-of-box or factory default state
the Esper Agent app is no longer present
The device is no longer attempting to connect to any Esper endpoint

If the device is kiosk-locked

If your device is kiosk-locked and neither Esper Settings nor a hardware factory reset is accessible, you'll need to contact your device manufacturer (OEM) directly for advanced reset procedures. Different manufacturers offer different methods—for example, Qualcomm-based devices may support EDL mode, or your OEM may offer specialized service tools.

Re-engage with Esper on a paid contract

If you want to restart your Esper management on a new paid contract, contact the Esper Sales team. A new tenant will need to be provisioned from scratch, and no historical data from your deleted tenant can be recovered.

Still need help?

If you have questions about whether your tenant was deleted in error, or if you need further assistance removing Esper management from your devices, contact Esper Support.