Bug Report stuck at "in progress": manually share from device notification

Android

When you request a bug report from the Esper Console, the status may show "Bug report already in progress" but never advance to "Download". This happens because Android requires manual action on your device to share the report. Follow these steps to complete the process.

Before you begin

You need physical access to the device to complete this process. If your device is remote or unattended, you'll need someone on-site to perform these steps.

How to manually share a bug report from your device

Locate the physical device where you initiated the bug report request.
On the device, swipe down from the top of the screen to open the notification panel.
Look for a notification labeled Bug Report, "Bug report captured", or "Share bug report".
Tap the notification to open the bug report share dialog.
Select Share when prompted.
Return to the Esper Console and navigate to Devices & Groups → [Device Name] → Capture Logs.
The bug report status should now update from "in progress" to Download, and the report file will be available for download.

What if no notification appears?

If you don't see a Bug Report notification on your device, the report generation may have failed at the Android OS level. Try these alternatives:

Re-issue the request: Clear the pending request in the Esper Console and submit a new bug report request.
Use ADB to pull logs directly: If your device is in kiosk mode or has the notification panel disabled, you can collect logs using Android Debug Bridge (ADB):
```
adb bugreport <output_path>
```

Why does this happen?

Android requires explicit user consent before sharing bug reports, as they may contain sensitive device data. After the Esper platform triggers the bug report, Android generates the report locally and posts a notification to your device's notification panel. Until you tap that notification and select Share, the report remains on the device and is not transmitted to Esper. the Esper Console status shows "in progress" during this time.

Still need help?

If the bug report status remains stuck after following these steps, or if you encounter a different issue, contact Esper Support. include your device serial number, tenant ID, and the timestamp of your original bug report request.