Removing "Powered by Esper" branding in Esper Launcher: backend configuration required

Android

If you want to remove the "Powered by Esper" branding from the Esper Launcher on your Android devices, you'll need to request a backend configuration change. This article explains how to do that.

Before you begin

Note that there is no self-service toggle in the Esper Console to remove this branding. You'll need to contact Esper Support to apply the change to your devices.

Gather your device information

Before contacting support, collect the following details:

Device ID — find this in Devices & Groups → [Device] → Device Info
IMEI number(s) of the affected device(s)
Decide the scope of the change:
- A single test device
- Specific devices
- An entire device group
- Your whole tenant (recommended if you want the change applied to all current and future devices)

Test with a single device first

Before applying the change across all your devices, we recommend testing on one device. This lets you verify the result before rolling out the branding removal more broadly.

Contact Esper Support

Submit a support ticket and include:

Your device ID(s) or tenant name
The scope of the change you need (per-device, per-group, or tenant-wide)
A note that you want the "Powered by Esper" branding removed from Esper Launcher

Verify the change

Once Esper Support applies the backend configuration:

Check the Esper Launcher on your test device to confirm the branding is gone
Verify the device has synced with Esper — check Devices & Groups → [Device] → Last Sync
If needed, reboot the device or force an agent sync
Once verified, the change can be applied to remaining devices or your entire tenant

If the branding still appears

If the branding persists after the backend configuration has been applied:

Confirm the device has synced with the Esper backend by checking Devices & Groups → [Device] → Last Sync
If the device is offline, wait for it to come back online — configuration changes take effect after the device syncs
Try rebooting the device or forcing an agent sync
Contact Esper Support again with the device ID, the timestamp when the backend change was applied, and confirmation that the device has synced

Still need help?

Contact Esper Support to request the branding removal or if you encounter any issues after the configuration change is applied.