Breadcrumb navigation non-clickable in Devices & Groups view: behavior is by design in combined view; open-in-new-tab link fix deployed separately

Android

This article explains the breadcrumb navigation behavior in the Devices & Groups view and how to verify that device links work correctly when opening devices in a new tab.

Breadcrumb navigation is not clickable — this is by design

When you navigate to a device from within a group in the Devices & Groups view, the breadcrumb path at the top of the device details page (for example, Devices & Groups / Information Booth - Lost & Found / [Device Name]) is not clickable. This is intentional behavior in the combined view.

To return to a group, use one of these options:

• Click the browser Back button.
• Use the left-panel navigation in Devices & Groups to re-select the group directly.

Verify device links work correctly

Device names in group lists should be clickable and support opening in a new tab. Follow these steps to verify this functionality is working on your account:

1. In the Esper Console, navigate to Devices & Groups.
2. Click into any group to view the device list.
3. Hover over a device name and confirm you see the underline/hyperlink styling.
4. Right-click the device name and confirm Open link in new tab appears in the browser context menu.
5. Click Open link in new tab to verify the device opens in a new tab.

Device links are broken or not showing as clickable

If device names are not displaying as clickable links or right-clicking does not show the Open link in new tab option, follow these steps:

1. Refresh your browser and repeat the verification steps above.
2. Try the same steps in an incognito/private browsing window to rule out browser cache or extensions.
3. If the issue persists, contact Esper Support and include a screenshot showing the device name without underline styling.

Still need help?

If you encounter issues with device links or breadcrumb navigation that are not resolved by the steps above, submit a support ticket. Include screenshots and the specific group and device names where you see the issue.