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Remote Viewer auto-disconnects on connect: backend session reset resolves it
  • Esper Support
  • Edited
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Provisioning fails with ERROR-40001328 "Unknown admin" on legacy Android devices: device is not viable for Esper enrollment
  • Esper Support
  • Edited
0 votes 0 comments
Web App creation request with internal URL and self-signed certificate: backend creation via Esper Support team
  • Esper Support
  • Edited
0 votes 0 comments
Windows PPKG provisioning fails with error code `0x800700b7`: device on unsupported Windows edition or has existing MDM/provisioning package
  • Esper Support
  • Edited
0 votes 0 comments
Customer-Provided APK upload to Esper production environment: agent-assisted sideload for private/enterprise apps
  • Esper Support
  • Edited
0 votes 0 comments
MAC Address Randomization: Not configurable via Blueprint or API for Samsung/WearOS devices; UPDATE_WIFI_AP overrides manual setting
  • Esper Support
  • Edited
0 votes 0 comments
Manual APK upload to customer Esper account: signed APK uploaded via internal process
  • Esper Support
  • Edited
0 votes 0 comments
Provisioning hangs mid-setup across multiple device models: set a pinned Esper Agent version as default provisioning version to resolve
  • Esper Support
  • Edited
0 votes 0 comments
Blueprint creation blocked: user has Group Admin role, not Enterprise Admin — contact tenant admin to grant access
  • Esper Support
  • Edited
0 votes 0 comments
ICCID not included in device report export: retrieve via API using networkInfo object
  • Esper Support
  • Edited
0 votes 0 comments
Tenant access blocked with "you don't have access to this tenant" after payment suspension: re-invite user via admin console to restore access
  • Esper Support
  • Edited
0 votes 0 comments
Scheduled app auto-launch not supported: use Esper API or on-device alarm workaround for time-based kiosk app opening
  • Esper Support
  • Edited
0 votes 0 comments
Retrieving stored log files from a device via API: Remote File Manager is upload/download only — direct device file pull not supported
  • Esper Support
  • Edited
0 votes 0 comments
Upgrading a device from a Legacy Template to a Blueprint when the user lacks console permissions
  • Esper Support
  • Edited
0 votes 0 comments
Esper Agent app attributed with high battery usage: GPS/location polling and screen-on time are primary causes — update Esper Agent and review location settings
  • Esper Support
  • Edited
0 votes 0 comments
Blueprint provisioning skips Android System WebView on Sunmi V2 (Android 7.1.1): issue manual INSTALL command as workaround
  • Esper Support
  • Edited
0 votes 0 comments
Commands API 403/404 on status read + Blueprint converge via API: use v0 Commands path and Operations API
  • Esper Support
  • Edited
0 votes 0 comments
Esper Launcher branding not visible in Blueprint UI — disable via backend tenant-level configuration
  • Esper Support
  • Edited
0 votes 0 comments
Device stuck on Esper Deployment screen after removal from console: tap logo 5–6 times to trigger Erase and Restart
  • Esper Support
  • Edited
0 votes 0 comments
Seamless Provisioning does not trigger on device: OEM firmware must have Esper baked in for seamless provisioning to work
  • Esper Support
  • Edited
0 votes 0 comments
Titanium app shows "you've used all your Titanium for the day" and fails to open: issue is outside Esper scope — investigate at device/app level
  • Esper Support
  • Edited
0 votes 0 comments
Automatic Wi-Fi roaming across saved access points: blueprint config + Esper Settings workaround for restricted Android Settings access
  • Esper Support
  • Edited
0 votes 0 comments
Esper Artifacts Registry unavailable: service restored after unexpected host restart
  • Esper Support
  • Edited
0 votes 0 comments
Seamless (Zero-Touch) provisioning ignored in favour of QR code on camera-less RK3288 devices: re-register serial numbers under Provisioning Template to resolve
  • Esper Support
  • Edited
0 votes 0 comments
Esper MDM US Export Classification (ECCN / EAR / Encryption): EAR99 — No License Required
  • Esper Support
  • Edited
0 votes 0 comments
OS Update Shows "No Updates Available" on MicroTouch Android Device: contact Esper Support
  • Esper Support
  • Edited
0 votes 0 comments
Third-party MDM lock on decommissioned Alfi rideshare tablet: device cannot be released remotely by Esper Support
  • Esper Support
  • Edited
0 votes 0 comments
Scheduled Reboot for Devices or Groups: No Console UI — Use Scheduling API Instead
  • Esper Support
  • Edited
0 votes 0 comments
New dashboard breadcrumb navigation missing intermediate group level: log as product feedback and close
  • Esper Support
  • Edited
0 votes 0 comments
Status bar / notification panel expansion cannot be re-enabled via dpcParams on Samsung Knox-managed devices
  • Esper Support
  • Edited
0 votes 0 comments

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