Titanium app shows "you've used all your Titanium for the day" and fails to open: issue is outside Esper scope — investigate at device/app level

Android

If your Titanium app displays the error "you've used all your Titanium for the day" and fails to open on a managed device, this issue typically originates within the Titanium app itself or your device's Samsung Knox settings, not from Esper. Follow these steps to isolate and resolve the problem.

Before you begin

This error is not caused by Esper policies or Blueprints. The Titanium app enforces its own usage limits, or your device's Samsung Knox profile may have app runtime restrictions configured. Only one device in your fleet is usually affected by this issue.

How to check Samsung Knox / KME policies

Log in to the Samsung KME (Knox Manage) portal.
Find the device profile applied to the affected device.
Check whether any app runtime restriction, daily usage limit, or app time fence is configured for Titanium.
If you find a restriction, remove or modify it according to your organization's policy.

If you cannot modify KME policies, contact your Samsung account representative.

How to clear Titanium app data

If no KME policy is configured, the app's local cache or usage counter may be corrupted. Clear the app data using one of these methods:

Via Esper Console

Go to Devices & Groups.
Select the affected device.
Select Apps.
Find Titanium and click the menu.
Select Clear Data or Clear Cache.

Via ADB (if remote actions are unavailable)

adb shell pm clear <titanium.package.name>

Replace <titanium.package.name> with the actual package identifier. To find it, run:

adb shell pm list packages | grep -i titanium

How to reinstall Titanium

If clearing app data does not resolve the issue, uninstall and reinstall the app:

Go to Devices & Groups.
Select the affected device.
Select Apps.
Find Titanium and click the menu.
Select Uninstall.
Redeploy Titanium through your Blueprint or Apps & Configuration workflow.

How to verify the fix

Open the Titanium app on the device.
Confirm the app launches without displaying the "you've used all your Titanium for the day" error.
Restart the device to confirm the fix persists.

If the error persists

If you have completed all steps above and the error still appears, the issue likely originates within the Titanium app's licensing or backend logic. Contact the Titanium app vendor with the following information:

Device serial number
Exact error message
Timestamp when the error first occurred

If the error reappears on additional devices in your fleet (not isolated to one), the issue may be related to your account's KME profile or Titanium backend settings.

Still need help?

If you've tried these steps and the issue remains unresolved, contact Esper Support. Include the device serial number, the error message, and the steps you've already taken.