Blueprint provisioning skips Android System WebView on Sunmi V2 (Android 7.1.1): issue manual INSTALL command as workaround

Android

If you're provisioning Sunmi V2 devices running Android 7.1.1 through Esper Device Provisioner, Android System WebView may not install automatically as part of your Blueprint. This article explains how to verify the installation and install it manually if needed.

Before you begin

This issue affects:

• Device model: Sunmi V2
• Android version: 7.1.1
• Provisioning method: Esper Device Provisioner (USB)

If you're using different hardware or Android versions, this workaround may not apply. Android System WebView is a system service and will not appear on your device's home screen after installation — this is normal behavior.

Step 1: Check if Android System WebView is installed

1. In the Esper Console, go to Devices & Groups → [Device Name] → Apps.
2. Look for com.google.android.webview in the Installed Apps list.
3. If it's missing or below the version specified in your Blueprint, proceed to Step 2.

You can also verify installation via ADB:

adb shell dumpsys package com.google.android.webview | grep versionName

Step 2: Install Android System WebView manually

1. In the Esper Console, go to Devices & Groups → [Device Name] → Apps.
2. Find com.google.android.webview and click INSTALL.
3. Wait for the command to complete (typically within 2 minutes).
4. Return to the Apps tab and confirm the app now appears in your Installed Apps list.

Alternative: Trigger Blueprint re-convergence

If you prefer to retry Blueprint enforcement instead of issuing a manual install command:

1. In the Esper Console, go to Devices & Groups → [Device Name] → Blueprint.
2. Click Apply Changes to force a Blueprint re-convergence pass.
3. Wait for the operation to complete.
4. Go to Devices & Groups → [Device Name] → Apps and confirm com.google.android.webview is now installed.

Troubleshooting

If the manual INSTALL command fails or does not complete:

• Check device connectivity and Esper agent status in Devices & Groups → [Device Name] → Device Info.
• Verify the device has an active network connection and sufficient storage space.
• Retry the INSTALL command after confirming device status.

If you're seeing this issue on device models other than Sunmi V2 or on Android versions other than 7.1.1, or if neither workaround resolves the issue contact Esper Support with the following information:

• Esper Device Provisioner version used
• Device model and Android version
• Blueprint UUID and version UUID
• Enrollment timestamps for affected devices
• Device logs (available in Devices & Groups → [Device Name] → Logs)

Still need help?

If this workaround doesn't resolve your issue, contact Esper Support and provide the troubleshooting information above.