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Android 14 missing from OS version filter in Devices & Groups: feature request acknowledged, fix scheduled for upcoming release
  • Esper Support
  • Edited
0 votes 0 comments
Blueprint application failure on select devices: resolved in latest Esper Agent release (System Update Policy — "Disabled" not honoured by all OEMs)
  • Esper Support
  • Edited
0 votes 0 comments
Device stuck in Esper Home Launcher after switching default launcher to system launcher: reboot required, workaround unresolved
  • Esper Support
  • Edited
0 votes 0 comments
OPPO/Realme device stuck in recovery mode after successful Esper enrollment: power-cycle and contact Esper Support
  • Esper Support
  • Edited
0 votes 0 comments
Provisioner method fails with Device Admin error: check for existing accounts via ADB before provisioning
  • Esper Support
  • Edited
0 votes 0 comments
Provisioning stuck on "Waiting for Device Admin": Pre-existing Google account blocks Esper Esper Agent enrollment
  • Esper Support
  • Edited
0 votes 0 comments
Device provisioning failure: "Failed pushing device details" — both QR and manual provisioning methods failing
  • Esper Support
  • Edited
0 votes 0 comments
Provisioning fails with "The device is already set up" due to residual system account on SPRD/Unisoc device
  • Esper Support
  • Edited
0 votes 0 comments
OPPO devices revert to Setup Wizard / Welcome screen after successful Esper enrollment
  • Esper Support
  • Edited
0 votes 0 comments
Apps not appearing after provisioning: reboot or re-provision to recover stalled Esper Agent launch
  • Esper Support
  • Edited
0 votes 0 comments
Xiaomi (MIUI) provisioning fails with "Failed pushing device detail": pre-existing account blocks Esper enrollment
  • Esper Support
  • Edited
0 votes 0 comments
Provisioning stalls at "Setting admin privilege to esper agent" with `ERROR` during Device Owner rights grant
  • Esper Support
  • Edited
0 votes 0 comments
QR/Esper Agent provisioning fails with "Waiting for device admin or owner rights": remove existing accounts and SIM before re-provisioning
  • Esper Support
  • Edited
0 votes 0 comments
Offline device with duplicate Esper ID blocks re-provisioning: remove without factory reset to clear stale entry
  • Esper Support
  • Edited
0 votes 0 comments
Provisioning completes at 100% but device shows "Waiting for device admin or owner rights": remove pre-installed ODM account to resolve
  • Esper Support
  • Edited
0 votes 0 comments
Provisioning fails with "Failed pushing device details": delete duplicate device record to resolve
  • Esper Support
  • Edited
0 votes 0 comments
Provisioning fails silently on Android 14 devices: Android 14 not yet supported by Esper Esper Agent
  • Esper Support
  • Edited
0 votes 0 comments
Factory reset protection bypassed when additional Google account is added: verify Factory Reset is disabled in Blueprint
  • Esper Support
  • Edited
0 votes 0 comments
Enrollment blocked for a Blueprint group due to delisted/removed Google Play apps in Blueprint configuration
  • Esper Support
  • Edited
0 votes 0 comments
QR Code provisioning leaves devices stuck at bootloader/onboarding screen: collect ADB logcat to diagnose enrollment failure
  • Esper Support
  • Edited
0 votes 0 comments
Devices invisible in "Devices & Groups" (New Esper UI) while visible in Legacy view: use Legacy view as workaround pending fix
  • Esper Support
  • Edited
0 votes 0 comments
Android 14 beta devices fail to enroll/provision in Esper MDM: enrollment not supported on pre-release Android versions
  • Esper Support
  • Edited
0 votes 0 comments
Esper API high latency / 30-second timeouts on GET /device/ endpoint: investigate server-side spike windows and align client timeout config
  • Esper Support
  • Edited
0 votes 0 comments
App install/update failures for bulk group deployment: transient network errors cause silent failure with no auto-retry
  • Esper Support
  • Edited
0 votes 0 comments
Esper SDK returns "SDK UNACTIVATED" for device serial number: delay `activateSDK` call to allow SDK initialization
  • Esper Support
  • Edited
0 votes 0 comments
EsperSdkNotFoundException on `activateSdk` call: device not enrolled or Esper Agent not present on device
  • Esper Support
  • Edited
0 votes 0 comments
Device intermittently shows online/offline and Remote Viewer times out: connectivity typically self-resolves after network stabilizes
  • Esper Support
  • Edited
0 votes 0 comments
Device offline in Esper Console despite confirmed network reachability: correct system time and restore NTP connectivity
  • Esper Support
  • Edited
0 votes 0 comments
Devices unexpectedly factory resetting or reverting Blueprint: Samsung Knox MDM issuing wipe commands in parallel with Esper
  • Esper Support
  • Edited
0 votes 0 comments
Samsung Galaxy Watch provisioning via Esper Device Provisioner requires prior ADB/terminal pairing; Esper Settings app visibility depends on launcher selection
  • Esper Support
  • Edited
0 votes 0 comments

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