Community

Search

Show topics Show all posts New post
All Planned Not planned Completed Answered No status Newest post Recent activity Votes Comments
Blueprint convergence delayed 10+ hours and apps stuck in Drift: transient MQTT interruption breaks Download Manager during app install
  • Esper Support
  • Edited
0 votes 0 comments
Bulk switching device mode and clearing app cache at scale: Blueprint convergence + API approach
  • Esper Support
  • Edited
0 votes 0 comments
iOS Apple Business Manager / DEP setup blocked: schedule a call and use DEP sync guide to unblock
  • Esper Support
  • Edited
0 votes 0 comments
Wi-Fi does not auto-reconnect after reboot on M1 10.1 All-in-One: weak 5 GHz signal causes Android to skip saved network
  • Esper Support
  • Edited
0 votes 0 comments
Device stuck on "Please enter your passcode to proceed" screen during QR code provisioning: factory reset and re-provision using a known-good Blueprint
  • Esper Support
  • Edited
0 votes 0 comments
Display orientation reverts to Landscape after reboot on MicroTouch devices: update to OS build 20260128.1120 to resolve
  • Esper Support
  • Edited
0 votes 0 comments
Kiosk Admin PIN retrieval and URL update via Chrome Managed Configuration in Blueprint
  • Esper Support
  • Edited
0 votes 0 comments
Kiosk Mode device management and tenant login confusion: locate correct tenant and switch device mode to resolve
  • Esper Support
  • Edited
0 votes 0 comments
Blueprint update causing app downgrade and full device reconfiguration: use version pinning, Converge targeting, and Managed Configuration for per-device tokens
  • Esper Support
  • Edited
0 votes 0 comments
Esper portal login failure after extended inactivity: reset password via "Forgot Password" to restore access
  • Esper Support
  • Edited
0 votes 0 comments
Samsung Galaxy Tab A7 (SM-T500) reports no internet connectivity: ticket closed without resolution — data collection checklist for future recurrence
  • Esper Support
  • Edited
0 votes 0 comments
Device alias not found when looking up removed or historical device by name
  • Esper Support
  • Edited
0 votes 0 comments
Device stuck in boot loop after reboot — Remote Viewer connection fails due to Esper Agent not starting
  • Esper Support
  • Edited
0 votes 0 comments
APN not applying via dpcParams: placeholder MCC/MNC values and Supervisor Plugin required for dual-SIM APN push on South African networks
  • Esper Support
  • Edited
0 votes 0 comments
Scheduled nightly reboot: use recurring Reboot API command — not a Blueprint or provisioning setting
  • Esper Support
  • Edited
0 votes 0 comments
Esper Agent update via pipeline succeeds but Blueprint converge gets stuck "In Progress" on remaining devices in group
  • Esper Support
  • Edited
0 votes 0 comments
Screen orientation reverts from Inverted Portrait to Landscape without user input: collect bug report to determine cause
  • Esper Support
  • Edited
0 votes 0 comments
Device provisioning stalls before Esper Welcome Page appears: gather diagnostic data to isolate root cause
  • Esper Support
  • Edited
0 votes 0 comments
Camera fails to launch in PHSA plate-scanning app: white/black screen instead of camera preview on Impark patroller devices
  • Esper Support
  • Edited
0 votes 0 comments
SSO provider support: Entra ID (Azure AD) not supported — Okta is the only supported SSO provider
  • Esper Support
  • Edited
0 votes 0 comments
Blueprint Converge fails on device with outdated Esper Agent (v7): update agent to resolve stuck state
  • Esper Support
  • Edited
0 votes 0 comments
Muting Esper Agent notifications during and after provisioning using Blueprint JSON config
  • Esper Support
  • Edited
0 votes 0 comments
Accessing Esper PCI AOC and security compliance documents via the Esper Trust Center
  • Esper Support
  • Edited
0 votes 0 comments
eSIM administrator-managed download and activation not supported in Esper Agent 13 on Android 15/16
  • Esper Support
  • Edited
0 votes 0 comments
Console login fails silently after submitting credentials: gather diagnostic details to identify root cause
  • Esper Support
  • Edited
0 votes 0 comments
Deploying OEM Firmware OTA Updates (e.g., Azulle) Through Esper: Methods and Phased Rollout
  • Esper Support
  • Edited
0 votes 0 comments
Honeywell CT60 Android System WebView update via AutoInstall directory: version mismatch troubleshooting and ADB push method
  • Esper Support
  • Edited
0 votes 0 comments
QR Code provisioning loops on Google Policy Acceptance page: switch from Provisioning Template to Blueprint to resolve
  • Esper Support
  • Edited
0 votes 0 comments
Installing certificates on Android via Esper API (INSTALL_CERTIFICATE command)
  • Esper Support
  • Edited
0 votes 0 comments
Tenant access lost after billing transition: restore by migrating to SS billing
  • Esper Support
  • Edited
0 votes 0 comments

Didn't find what you were looking for?

New post