Accessing Esper PCI AOC and security compliance documents via the Esper Trust Center

Android

If you need to access Esper's compliance and security documentation—such as PCI Attestation of Compliance (AOC), SOC 2, or ISO 27001 reports—you can find these documents through the Esper Trust Center. This article walks you through accessing and downloading the compliance documents you need.

Before you begin

Esper hosts compliance documentation through a dedicated Trust Center portal. Most documents are available after you authenticate, though some restricted documents (like PCI AOC) may require additional verification through your Account Manager.

How to access compliance documents

1. Visit the Esper Trust Center at https://your-tenant.esper.io
2. Sign in with your Esper account credentials. Authentication is required to view and download documents.
3. Once authenticated, browse the available compliance documents, including SOC 2 and ISO 27001 reports.
4. Download the documents you need.

How to request PCI AOC and restricted compliance documents

If you're looking for PCI AOC or other restricted compliance documents that don't appear after you authenticate, contact your Account Manager. These documents may require additional verification or NDA execution before access is granted.

Troubleshooting

• Documents are not appearing after authentication: Confirm you're signed in and try refreshing the page. If the specific document you need is still not visible, contact your Account Manager.
• The Trust Center portal is not loading or returning errors: Contact Esper Support to report the issue.
• You need a document outside the Trust Center workflow: Work with your Account Manager rather than requesting documents through other channels.

Still need help?

If you can't find the compliance document you need or encounter other issues accessing the Trust Center, submit a support ticket and include the name of the specific document you're looking for.