Best Practices

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Structured guides, how-to articles, and technical runbooks curated by the Esper team. Based on real resolved support cases.

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Blocking Chromium WebAPK installs on managed devices: Chrome Managed Configuration + disable local app installs
  • Esper Support
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Device enrollment not proceeding: gather device details and enrollment method before troubleshooting
  • Esper Support
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Disable Remote Viewer and Remote Terminal tenant-wide: submit backend request to Engineering
  • Esper Support
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Post-provisioning device management and provisioning method selection for new Esper customers
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FRP/Factory Reset Vulnerability on Android 10–12 (MobiWire/Mobigo Devices): No Firmware Fix Available — Upgrade to Android 14+ Required
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Supervisor Plugin Deployment for Lenovo K9 (TB305FU) and K11 (TB336FU) on Android 15: Request via Esper Support
  • Esper Support
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Breadcrumb navigation non-clickable in Devices & Groups view: behavior is by design in combined view; open-in-new-tab link fix deployed separately
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Device retains old name and apps after wipe: ensure Factory Reset + Wipe External Storage are both enabled, and re-provision against current Blueprint
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Removing an app from devices using Blueprints or Templates: use Group App Management or Pipelines
  • Esper Support
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Advanced View export applies to full device list, not selected devices — expected behavior
  • Esper Support
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Advanced View: Right-click "Open in New Tab" on Device Name link broken when filtering by Group
  • Esper Support
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Dynamic placeholders (`${esper.*}`) in Esper Web App `webappURL` managed config: supported, but Web App feature requires enablement
  • Esper Support
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Esper Settings icon appears as persistent visual overlay on top of app (non-interactive artifact)
  • Esper Support
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Blueprint not published causes BLE pairing dialog to be auto-dismissed on managed device; offline device locked in Kiosk Mode requires factory reset
  • Esper Support
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Granular Role Permission for Device-Level Converge (Without Group-Level Access): Not Yet Supported
  • Esper Support
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PHSA patrol app not launching on device: reboot to recover, contact Esper Support
  • Esper Support
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Patrol app print notice pop-up persists despite lot number selection at sign-in: gather screenshot/video to determine root cause
  • Esper Support
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Enterprise Admin role unexpectedly downgraded to Group Admin: restore via Esper Support request
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USB host permission denied after re-enumeration on Android 13 kiosk: no platform-level persistence mechanism available in Esper
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S-Patch app appearing to terminate during Esper Agent activity: ECG BLE data transmission interrupted on Lenovo K11 (investigation inconclusive — contact Esper Support
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Removing "Powered by Esper" branding in Esper Launcher: backend configuration required
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Cloudshelf pairing lost after device reboot: factory reset + reprovision required; investigate WebView storage settings in Cloudshelf app
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Screen orientation reversed after firmware update on TSIM-004: set Blueprint orientation to Landscape and reconverge to fix
  • Esper Support
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Unable to delete devices from Esper console: customer self-resolved after identifying active license set
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Disabling hardware buttons (power + volume) on Samsung tablets via Esper Agent params — force-reboot and power-on edge cases remain
  • Esper Support
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Cellular data usage visibility in Esper console: limited to device graph only; no per-app or exportable report available
  • Esper Support
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Device App Report returns no results when Android platform filter is selected
  • Esper Support
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iOS VPP App Updates in Esper: No Per-App Update Visibility or Silent Update Control — Use Group-Level App Management for Targeted Pushes
  • Esper Support
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Phone number not displayed in Esper for SIM/eSIM devices: how to diagnose and contact Esper Support
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Granting unrestricted access to all installed apps for a device group: use Blueprint app state + Group App Management
  • Esper Support
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