Best Practices

New post

Structured guides, how-to articles, and technical runbooks curated by the Esper team. Based on real resolved support cases.

All Planned Not planned Completed Answered No status Newest post Recent activity Votes Comments
Resolving INSTALL_FAILED_INSUFFICIENT_STORAGE errors when deploying apps
  • Esper Support
  • Edited
0 votes 0 comments
Remote Viewer timeout on private/corporate network despite firewall ports open: enable Accessibility or deploy Supervisor Plugin
  • Esper Support
  • Edited
0 votes 0 comments
Play Store auto-update shows "Controlled by Your Administrator": use Postpone Update mode to defer updates up to 90 days
  • Esper Support
  • Edited
0 votes 0 comments
Wi-Fi Blueprint MAC Address Type — Device MAC ID Forced Configuration Not Universally Supported; Lenovo-Only on OS 12+
  • Esper Support
  • Edited
0 votes 0 comments
Android Settings accessible via Messages app notification search: restrict app or apply targeted kiosk controls as workaround
  • Esper Support
  • Edited
0 votes 0 comments
Preventing unauthorized factory resets on end-user devices: enforce FRP and disable ADB via Compliance Policy
  • Esper Support
  • Edited
0 votes 0 comments
ADB pm disable-user overridden by Esper Agent on reboot; pm hide/pm unhide leaves app stuck
  • Esper Support
  • Edited
0 votes 0 comments
WiFi toggle locked as "admin action" on Android 10 Newland devices despite Blueprint allowing WiFi
  • Esper Support
  • Edited
0 votes 0 comments
Data roaming disabled after scheduled device restart: use app-level enforcement, not JSON global settings
  • Esper Support
  • Edited
0 votes 0 comments
QR Code provisioning fails with "Error Enrolling your endpoint to Google EMM": complete Google Play EMM binding before provisioning
  • Esper Support
  • Edited
0 votes 0 comments
Offline device removal leaves console entry visible: two-step process required to fully remove device from Esper Console
  • Esper Support
  • Edited
0 votes 0 comments
Excessive mobile data consumption on kiosk-mode tablets: Chrome foreground traffic from web app identified as primary cause
  • Esper Support
  • Edited
0 votes 0 comments
Wi-Fi shows "Obtaining IP address" with no networks listed — verify Location Services are enabled
  • Esper Support
  • Edited
0 votes 0 comments
Android disk encryption on Esper-enrolled devices: OS-native, not managed by Esper
  • Esper Support
  • Edited
0 votes 0 comments
Web app inaccessible on managed devices: add missing domain to Chrome URLAllowlist in managed configuration
  • Esper Support
  • Edited
0 votes 0 comments
Kiosk mode offline troubleshooting: use Hidden Dock to access Esper Settings and Wi-Fi without network connectivity
  • Esper Support
  • Edited
0 votes 0 comments
NFC tag scan plays sound but does not launch app on Esper-managed devices: investigation steps and Esper configuration to check
  • Esper Support
  • Edited
0 votes 0 comments
Background (headless) app not auto-starting after reboot in Kiosk mode: set app as launchable-hidden to ensure BOOT_COMPLETED handling
  • Esper Support
  • Edited
0 votes 0 comments
Remote Viewer initializes then immediately disconnects on newly provisioned Zebra devices: apply Esper Software Update
  • Esper Support
  • Edited
0 votes 0 comments
Factory Reset command stuck in "Command Initiated" state when device is offline
  • Esper Support
  • Edited
0 votes 0 comments
App install command times out on Motorola devices: switch networks, reboot, or use API to disable package directly
  • Esper Support
  • Edited
0 votes 0 comments
File Manager shows blank/empty folders: "failed to fetch files" error in Esper Console
  • Esper Support
  • Edited
0 votes 0 comments
Device stuck at provisioning Step 1 of 3: use hidden menu reset and alternate network to recover
  • Esper Support
  • Edited
0 votes 0 comments
App installation conflict: Play Store version blocking enterprise build installation
  • Esper Support
  • Edited
0 votes 0 comments
Firewall allowlisting for Esper-managed devices: URLs and ports instead of IP whitelisting
  • Esper Support
  • Edited
0 votes 0 comments
Remote Viewer connection fails: WebRTC and firewall troubleshooting
  • Esper Support
  • Edited
0 votes 0 comments
App installation fails instantly when target version is lower than installed version (downgrade not supported)
  • Esper Support
  • Edited
0 votes 0 comments
App uninstalled after device reboot: pending uninstall command executed on reconnect
  • Esper Support
  • Edited
0 votes 0 comments
Device stuck on Zero-Touch Enrollment QR code loop after factory reset
  • Esper Support
  • Edited
0 votes 0 comments
Wi-Fi toggling on/off continuously: third-party app issuing `ifconfig wlan0 down` — identify and remediate the offending application
  • Esper Support
  • Edited
0 votes 0 comments

Didn't find what you were looking for?

New post