Best Practices

New post

Structured guides, how-to articles, and technical runbooks curated by the Esper team. Based on real resolved support cases.

All Planned Not planned Completed Answered No status Newest post Recent activity Votes Comments
App version not updating in Blueprint: remove and re-add app to force latest version fetch
  • Esper Support
  • Edited
0 votes 0 comments
Device not visible in Esper Console: user lacks access to the group the device belongs to
  • Esper Support
  • Edited
0 votes 0 comments
Android disk encryption on Esper-enrolled devices: OS-native, not managed by Esper
  • Esper Support
  • Edited
0 votes 0 comments
Web app inaccessible on managed devices: add missing domain to Chrome URLAllowlist in managed configuration
  • Esper Support
  • Edited
0 votes 0 comments
Device stuck on another tenant: deprovision and re-enroll to move between Esper endpoints
  • Esper Support
  • Edited
0 votes 0 comments
Wi-Fi shows "Obtaining IP address" with no networks listed — verify Location Services are enabled
  • Esper Support
  • Edited
0 votes 0 comments
Remote Viewer on iPad shows screen view only — remote control (touch input) is not supported on iOS/iPadOS
  • Esper Support
  • Edited
0 votes 0 comments
FRP Lock persists after factory reset on devices from decommissioned tenant: recovery requires Google account verification or OEM/Google FRP bypass
  • Esper Support
  • Edited
0 votes 0 comments
Cannot add Play Store app via Esper Console: Managed Google Play must be used instead of direct upload
  • Esper Support
  • Edited
0 votes 0 comments
Device locked by Esper after second-hand purchase — how to regain control
  • Esper Support
  • Edited
0 votes 0 comments
Offline device removal leaves console entry visible: two-step process required to fully remove device from Esper Console
  • Esper Support
  • Edited
0 votes 0 comments
Excessive mobile data consumption on kiosk-mode tablets: Chrome foreground traffic from web app identified as primary cause
  • Esper Support
  • Edited
0 votes 0 comments
Data roaming disabled after scheduled device restart: use app-level enforcement, not JSON global settings
  • Esper Support
  • Edited
0 votes 0 comments
QR Code provisioning fails with "Error Enrolling your endpoint to Google EMM": complete Google Play EMM binding before provisioning
  • Esper Support
  • Edited
0 votes 0 comments
Device performance degradation over time: diagnostics and investigation steps for slow Android tablets
  • Esper Support
  • Edited
0 votes 0 comments
Enterprise app type changes to "Play Store" after OTA update from private server: reinstall via Esper to restore Enterprise designation
  • Esper Support
  • Edited
0 votes 0 comments
ADB pm disable-user overridden by Esper Agent on reboot; pm hide/pm unhide leaves app stuck
  • Esper Support
  • Edited
0 votes 0 comments
WiFi toggle locked as "admin action" on Android 10 Newland devices despite Blueprint allowing WiFi
  • Esper Support
  • Edited
0 votes 0 comments
Android Settings accessible via Messages app notification search: restrict app or apply targeted kiosk controls as workaround
  • Esper Support
  • Edited
0 votes 0 comments
Linux Esper Agent binaries corrupted to 0 bytes — manual recovery steps
  • Esper Support
  • Edited
0 votes 0 comments
Preventing unauthorized factory resets on end-user devices: enforce FRP and disable ADB via Compliance Policy
  • Esper Support
  • Edited
0 votes 0 comments
Apps uninstalling silently from managed devices: investigate geo-availability restrictions and enforce blueprint convergence to resolve
  • Esper Support
  • Edited
0 votes 0 comments
Wi-Fi Blueprint MAC Address Type — Device MAC ID Forced Configuration Not Universally Supported; Lenovo-Only on OS 12+
  • Esper Support
  • Edited
0 votes 0 comments
Remote Viewer timeout on private/corporate network despite firewall ports open: enable Accessibility or deploy Supervisor Plugin
  • Esper Support
  • Edited
0 votes 0 comments
Play Store auto-update shows "Controlled by Your Administrator": use Postpone Update mode to defer updates up to 90 days
  • Esper Support
  • Edited
0 votes 0 comments
"Internal Server Error" when approving Play Store apps: Google Service Account misconfiguration
  • Esper Support
  • Edited
0 votes 0 comments
"parent: Maximum hierarchy level reached" when moving or creating subgroups: restructure the target path to stay within the 5-level limit
  • Esper Support
  • Edited
0 votes 0 comments
Recovering a device stuck in 'Policy Application In Progress'
  • Esper Support
  • Edited
0 votes 0 comments
Blueprint convergence fails with "Disable Updates" policy on non-Samsung/Lenovo devices
  • Esper Support
  • Edited
0 votes 0 comments
Resolving INSTALL_FAILED_INSUFFICIENT_STORAGE errors when deploying apps
  • Esper Support
  • Edited
0 votes 0 comments

Didn't find what you were looking for?

New post