Best Practices

New post

Structured guides, how-to articles, and technical runbooks curated by the Esper team. Based on real resolved support cases.

All Planned Not planned Completed Answered No status Newest post Recent activity Votes Comments
Secondhand Android device locked in Esper kiosk/MDM: no self-service release path exists — only the owning tenant can deprovision
  • Esper Support
  • Edited
0 votes 0 comments
Dashboard "Something went wrong" on Devices & Groups page: backend service incident requiring engineering remediation
  • Esper Support
  • Edited
0 votes 0 comments
Remote Viewer not functioning on Rhino T80 despite Accessibility and Remote Control services enabled: troubleshooting checklist and log collection steps
  • Esper Support
  • Edited
0 votes 0 comments
Esper Console "Remove Device" confirmation dialog not accepting spacebar input: clear browser cache or use private window to resolve
  • Esper Support
  • Edited
0 votes 0 comments
Device entry persists in console after "Remove Device" workflow: use two-step wipe-then-remove for offline devices
  • Esper Support
  • Edited
0 votes 0 comments
Disable Wireless Emergency Alerts (Cell Broadcast) on Android devices via Esper App Management
  • Esper Support
  • Edited
0 votes 0 comments
Kiosk Mode multi-app flow — configure a secondary app alongside your kiosk app
  • Esper Support
  • Edited
0 votes 0 comments
Tenant deleted after inactivity — no recovery possible; factory reset devices to remove Esper management
  • Esper Support
  • Edited
0 votes 0 comments
Upload customer APK to Esper: deploy private/enterprise applications to managed devices
  • Esper Support
  • Edited
0 votes 0 comments
APK uploaded to wrong app entry due to debug package name: ensure release build before uploading to production app slot
  • Esper Support
  • Edited
0 votes 0 comments
Creating a separate Esper account/environment: self-serve signup or sales-assisted onboarding
  • Esper Support
  • Edited
0 votes 0 comments
Adding new users and assigning role/group access in the Esper Console
  • Esper Support
  • Edited
0 votes 0 comments
Device keyboard language not switching to Japanese after Blueprint language change: configure Gboard keyboard languages separately
  • Esper Support
  • Edited
0 votes 0 comments
Anti-theft strategy on Esper: Geofence beep stops on power-off — use layered security controls to compensate
  • Esper Support
  • Edited
0 votes 0 comments
Exiting Kiosk Mode for Servicing: Access Esper Settings via Hidden Dock Without Internet
  • Esper Support
  • Edited
0 votes 0 comments
Limiting Battery Charge to 80% on Android Tablets Using Knox Service Plugin
  • Esper Support
  • Edited
0 votes 0 comments
Second Esper tenant with same email — setup and sign-in steps
  • Esper Support
  • Edited
0 votes 0 comments
Device frozen during provisioning: use Esper logo 5-tap reset to recover
  • Esper Support
  • Edited
0 votes 0 comments
iOS device shows Esper agent missing or outdated: re-push agent from backend
  • Esper Support
  • Edited
0 votes 0 comments
Device removed from console without factory reset remains locked with Esper configurations applied: manual factory reset required
  • Esper Support
  • Edited
0 votes 0 comments
Android 15+ OS-level allowlist requirements for Esper Supervisor Plugin
  • Esper Support
  • Edited
0 votes 0 comments
WiFi turns on automatically despite "Allow Wi-Fi" disabled in Blueprint: expected failsafe behavior
  • Esper Support
  • Edited
0 votes 0 comments
"Action not allowed" on Android OS update screen on Esper-managed devices: expected behavior when OTA is controlled by MDM
  • Esper Support
  • Edited
0 votes 0 comments
App moves to background or loses connection after extended idle: configure Single App Kiosk Mode
  • Esper Support
  • Edited
0 votes 0 comments
Wear OS watch app management: Esper support status and provisioning approach
  • Esper Support
  • Edited
0 votes 0 comments
Blueprint Wi-Fi failover broken: secondary AP permanently disabled when Strict Sync + saved networks enabled
  • Esper Support
  • Edited
0 votes 0 comments
Esper Agent app showing high battery usage: GPS polling and screen-on time diagnosis
  • Esper Support
  • Edited
0 votes 0 comments
iOS device re-enters kiosk mode on removal attempt: remove from both Esper Console and Apple Business Manager (ABM)
  • Esper Support
  • Edited
0 votes 0 comments
Wireless ADB connection refused despite Blueprint settings: enable Internet ADB Switcher on the device
  • Esper Support
  • Edited
0 votes 0 comments
Google Play Store shows "no apps available" with work account despite Managed Google Play disabled in Blueprint: toggle Managed Google Play on/off to reset Play state
  • Esper Support
  • Edited
0 votes 0 comments

Didn't find what you were looking for?

New post