Help & Troubleshooting

New post

Ask questions, report issues, and find solutions. Mark the best answer as Solved — it helps the next person with the same problem. Include your Android version, device model, and exact error message.

All Planned Not planned Completed Answered No status Newest post Recent activity Votes Comments
Third-party MDM lock on decommissioned Alfi rideshare tablet: device cannot be released remotely by Esper Support
  • Esper Support
  • Edited
0 votes 0 comments
Status bar / notification panel expansion cannot be re-enabled via dpcParams on Samsung Knox-managed devices
  • Esper Support
  • Edited
0 votes 0 comments
Blueprint convergence delayed 10+ hours and apps stuck in Drift: transient MQTT interruption breaks Download Manager during app install
  • Esper Support
  • Edited
0 votes 0 comments
iOS Apple Business Manager / DEP setup blocked: schedule a call and use DEP sync guide to unblock
  • Esper Support
  • Edited
0 votes 0 comments
Wi-Fi does not auto-reconnect after reboot on M1 10.1 All-in-One: weak 5 GHz signal causes Android to skip saved network
  • Esper Support
  • Edited
0 votes 0 comments
Device stuck on "Please enter your passcode to proceed" screen during QR code provisioning: factory reset and re-provision using a known-good Blueprint
  • Esper Support
  • Edited
0 votes 0 comments
Esper portal login failure after extended inactivity: reset password via "Forgot Password" to restore access
  • Esper Support
  • Edited
0 votes 0 comments
Device alias not found when looking up removed or historical device by name
  • Esper Support
  • Edited
0 votes 0 comments
Device stuck in boot loop after reboot — Remote Viewer connection fails due to Esper Agent not starting
  • Esper Support
  • Edited
0 votes 0 comments
Esper Agent update via pipeline succeeds but Blueprint converge gets stuck "In Progress" on remaining devices in group
  • Esper Support
  • Edited
0 votes 0 comments
Screen orientation reverts from Inverted Portrait to Landscape without user input: collect bug report to determine cause
  • Esper Support
  • Edited
0 votes 0 comments
Device provisioning stalls before Esper Welcome Page appears: gather diagnostic data to isolate root cause
  • Esper Support
  • Edited
0 votes 0 comments
Camera fails to launch in PHSA plate-scanning app: white/black screen instead of camera preview on Impark patroller devices
  • Esper Support
  • Edited
0 votes 0 comments
SSO provider support: Entra ID (Azure AD) not supported — Okta is the only supported SSO provider
  • Esper Support
  • Edited
0 votes 0 comments
Blueprint Converge fails on device with outdated Esper Agent (v7): update agent to resolve stuck state
  • Esper Support
  • Edited
0 votes 0 comments
eSIM administrator-managed download and activation not supported in Esper Agent 13 on Android 15/16
  • Esper Support
  • Edited
0 votes 0 comments
Console login fails silently after submitting credentials: gather diagnostic details to identify root cause
  • Esper Support
  • Edited
0 votes 0 comments
Honeywell CT60 Android System WebView update via AutoInstall directory: version mismatch troubleshooting and ADB push method
  • Esper Support
  • Edited
0 votes 0 comments
Esper Agent app fails to open on iOS (iPad): engineering-side fix resolves launch failure
  • Esper Support
  • Edited
0 votes 0 comments
App usage statistics (which apps used + duration) not available in Esper Console — no workaround currently exists
  • Esper Support
  • Edited
0 votes 0 comments
App upgrade fails with "Exception" error and reverts to previous version during installation
  • Esper Support
  • Edited
0 votes 0 comments
App upload fails in Esper Console with suspected expired/inactive subscription
  • Esper Support
  • Edited
0 votes 0 comments
Device stuck in Esper MDM after tenant deletion — hard factory reset is the only recovery path
  • Esper Support
  • Edited
0 votes 0 comments
VPP app missing from device-level install dropdown: app must be added to Blueprint (or Blueprint behavior differs for VPP vs. Play Store apps on iOS)
  • Esper Support
  • Edited
0 votes 0 comments
Esper Console slow/unresponsive with "Network Error" or timeout: transient platform-side incident, collect HAR file if it persists
  • Esper Support
  • Edited
0 votes 0 comments
"Sorry, this device is not available right now" message on devices: identify whether error originates from third-party app vs. Esper/Android OS
  • Esper Support
  • Edited
0 votes 0 comments
Exiting Kiosk Mode on-device is not supported — switch to Multi-App Mode via Blueprint to restore full app access
  • Esper Support
  • Edited
0 votes 0 comments
iOS unsupervised enrollment: apps fail to install and Remote Viewer unavailable — supervise device via Apple Configurator to resolve
  • Esper Support
  • Edited
0 votes 0 comments
Play Store version shown in Esper Blueprint differs from installed version on device: version name vs. version code mismatch in Managed Google Play
  • Esper Support
  • Edited
0 votes 0 comments
Clipboard copy-paste cannot be disabled via Esper: treat as feature request and close
  • Esper Support
  • Edited
0 votes 0 comments

Didn't find what you were looking for?

New post