Help & Troubleshooting

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Ask questions, report issues, and find solutions. Mark the best answer as Solved — it helps the next person with the same problem. Include your Android version, device model, and exact error message.

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Esper Remote Viewer blocked by Zscaler — configure ZIA to allow Esper traffic
  • Esper Support
  • Edited
0 votes 0 comments
Version Code missing from device detail screen — find it in Apps & Configuration
  • Esper Support
  • Edited
0 votes 0 comments
Device appears onboarded and assigned an Esper ID but does not show in its Blueprint group or Devices & Groups count: refresh session to resolve display inconsistency
  • Esper Support
  • Edited
0 votes 0 comments
Devices not visible in Esper Console after Blueprint assignment: use Blueprint filter in Devices & Groups to locate them
  • Esper Support
  • Edited
0 votes 0 comments
Device not appearing in search results in Devices & Groups: clear active filters to restore visibility
  • Esper Support
  • Edited
0 votes 0 comments
Device stuck in ONBOARDING state: factory reset or collect diagnostic logs
  • Esper Support
  • Edited
0 votes 0 comments
Device provisioning stuck on Device Owner rights conflict: reset and retry
  • Esper Support
  • Edited
0 votes 0 comments
Second Android device fails to provision — diagnostic checklist
  • Esper Support
  • Edited
0 votes 0 comments
Blueprint stuck in Acknowledged state: toggle Wi-Fi to trigger convergence
  • Esper Support
  • Edited
0 votes 0 comments
"Failed to sync" alert for Apple MDM Management — how to verify and resolve
  • Esper Support
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0 votes 0 comments
Migrating devices from third-party kiosk software to Esper: technical limitation and alternatives
  • Esper Support
  • Edited
0 votes 0 comments
Removed-then-reactivated device stuck on "Waiting for Internet": factory reset and re-provision to recover
  • Esper Support
  • Edited
0 votes 0 comments
Duplicate Device Entries After Firmware Flash: Resolve Model Identifier Changes
  • Esper Support
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0 votes 0 comments
Resolve Onboarding Loop and "Waiting for Internet" on Freshly Flashed Devices
  • Esper Support
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0 votes 0 comments
iPad supervision fails with "already supervised" or activation lock error when provisioning via Apple Configurator: erase device and retry to resolve
  • Esper Support
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0 votes 0 comments
Kiosk mode fails after reboot: "Draw Over Other Apps" permission reset by device firmware
  • Esper Support
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0 votes 0 comments
Seamless Provisioning stalls at "failed pushing device details" and never binds: factory reset and reprovision to recover
  • Esper Support
  • Edited
0 votes 0 comments
Group not visible in move-device dialog until searched: lazy-loading limitation in large group environments
  • Esper Support
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0 votes 0 comments
Internet access blocked on all devices after OS upgrade to Android 15: update to latest OS version to restore connectivity
  • Esper Support
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0 votes 0 comments
"Error Enrolling your endpoint to Google EMM" resolves after retrying Managed Google Play enrollment
  • Esper Support
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0 votes 0 comments
Play Store app installs fail with "This device is not managed by Google Play Services": verify EMM enrollment and account binding in Esper Console
  • Esper Support
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0 votes 0 comments
Auto Launch does not fire after fresh app install (uninstall + reinstall): manual Blueprint Converge required as workaround
  • Esper Support
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0 votes 0 comments
Screen orientation change shows "Failed" despite success on TES IDC_Series: AppOps permission issue
  • Esper Support
  • Edited
0 votes 0 comments
Seamless provisioning fails with "Failed pushing device Details": temporary communication error
  • Esper Support
  • Edited
0 votes 0 comments
Device appears missing from console: Group Admin cannot see device due to group membership restriction
  • Esper Support
  • Edited
0 votes 0 comments
Google EMM (Managed Google Play) registered to inaccessible account: backend removal and re-registration
  • Esper Support
  • Edited
0 votes 0 comments
Billing discrepancy after device removal: resolving invoice overages
  • Esper Support
  • Edited
0 votes 0 comments
Expired or pending invite prevents new user from accessing Esper Console: admin must delete and resend the invitation
  • Esper Support
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0 votes 0 comments
Cannot type spaces in Esper Console fields — browser cache or extensions
  • Esper Support
  • Edited
0 votes 0 comments
Blueprint stuck in Drift after app update — INSTALL_FAILED_UPDATE_INCOMPATIBLE
  • Esper Support
  • Edited
0 votes 1 comment

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