Devices not visible in Esper Console after Blueprint assignment: use Blueprint filter in Devices & Groups to locate them

Android

If your devices disappear from the Esper Console after assigning them to a Blueprint, they're likely filtered out of the current view. Learn how to locate them using the Blueprint filter in Devices & Groups.

Why devices aren't visible after Blueprint assignment

When you assign devices to a specific Blueprint (such as "Employee All"), the Esper Console filters the device list based on your current Blueprint selection. If you're viewing a different Blueprint or an unfiltered view, assigned devices won't appear. The devices are provisioned and functioning correctly — they're simply outside your active filter scope.

How to find your devices

1. In the Esper Console, navigate to Devices & Groups.
2. At the top of the device list, locate the Blueprint filter control.
3. Click the Blueprint dropdown and select the Blueprint you assigned your devices to (for example, Employee All).
4. Your devices will now appear in the list. Verify they show the correct status (online/offline, last check-in time, and compliance state).

If devices still don't appear

• Verify Blueprint assignment: Navigate to the individual device record and check that it was successfully assigned to the correct Blueprint. If no Blueprint assignment exists, go to Device Details → Blueprint → Apply and manually assign it.
• Check provisioning status: Confirm the device completed provisioning by reviewing enrollment logs.
• Review account permissions: Ensure your user account has role-based access to view devices under the target Blueprint. Restricted roles may limit device visibility.

Still need help?

If devices remain missing after applying the Blueprint filter and verifying provisioning, contact Esper Support. Include your tenant ID, affected device IDs, and the Blueprint names you assigned them to.