Help & Troubleshooting

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Ask questions, report issues, and find solutions. Mark the best answer as Solved — it helps the next person with the same problem. Include your Android version, device model, and exact error message.

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Kiosk Mode turned off on one device over the weekend — nothing changed in the Esper Console
  • Esper Support
  • Edited
0 votes 1 comment
Blueprint stuck in Drift after app update — INSTALL_FAILED_UPDATE_INCOMPATIBLE
  • Esper Support
  • Edited
0 votes 1 comment
Android 14 missing from OS version filter in Devices & Groups: feature request acknowledged, fix scheduled for upcoming release
  • Esper Support
  • Edited
0 votes 0 comments
Blueprint application failure on select devices: resolved in latest Esper Agent release (System Update Policy — "Disabled" not honoured by all OEMs)
  • Esper Support
  • Edited
0 votes 0 comments
Device stuck in Esper Home Launcher after switching default launcher to system launcher: reboot required, workaround unresolved
  • Esper Support
  • Edited
0 votes 0 comments
OPPO/Realme device stuck in recovery mode after successful Esper enrollment: power-cycle and contact Esper Support
  • Esper Support
  • Edited
0 votes 0 comments
Provisioner method fails with Device Admin error: check for existing accounts via ADB before provisioning
  • Esper Support
  • Edited
0 votes 0 comments
Provisioning stuck on "Waiting for Device Admin": Pre-existing Google account blocks Esper Esper Agent enrollment
  • Esper Support
  • Edited
0 votes 0 comments
Device provisioning failure: "Failed pushing device details" — both QR and manual provisioning methods failing
  • Esper Support
  • Edited
0 votes 0 comments
Provisioning fails with "The device is already set up" due to residual system account on SPRD/Unisoc device
  • Esper Support
  • Edited
0 votes 0 comments
Apps not appearing after provisioning: reboot or re-provision to recover stalled Esper Agent launch
  • Esper Support
  • Edited
0 votes 0 comments
Xiaomi (MIUI) provisioning fails with "Failed pushing device detail": pre-existing account blocks Esper enrollment
  • Esper Support
  • Edited
0 votes 0 comments
Provisioning stalls at "Setting admin privilege to esper agent" with `ERROR` during Device Owner rights grant
  • Esper Support
  • Edited
0 votes 0 comments
QR/Esper Agent provisioning fails with "Waiting for device admin or owner rights": remove existing accounts and SIM before re-provisioning
  • Esper Support
  • Edited
0 votes 0 comments
Offline device with duplicate Esper ID blocks re-provisioning: remove without factory reset to clear stale entry
  • Esper Support
  • Edited
0 votes 0 comments
Provisioning fails with "Failed pushing device details": delete duplicate device record to resolve
  • Esper Support
  • Edited
0 votes 0 comments
Provisioning fails silently on Android 14 devices: Android 14 not yet supported by Esper Esper Agent
  • Esper Support
  • Edited
0 votes 0 comments
Enrollment blocked for a Blueprint group due to delisted/removed Google Play apps in Blueprint configuration
  • Esper Support
  • Edited
0 votes 0 comments
QR Code provisioning leaves devices stuck at bootloader/onboarding screen: collect ADB logcat to diagnose enrollment failure
  • Esper Support
  • Edited
0 votes 0 comments
Android 14 beta devices fail to enroll/provision in Esper MDM: enrollment not supported on pre-release Android versions
  • Esper Support
  • Edited
0 votes 0 comments
App install/update failures for bulk group deployment: transient network errors cause silent failure with no auto-retry
  • Esper Support
  • Edited
0 votes 0 comments
Remote Viewer auto-disconnects on connect: backend session reset resolves it
  • Esper Support
  • Edited
0 votes 0 comments
Provisioning fails with ERROR-40001328 "Unknown admin" on legacy Android devices: device is not viable for Esper enrollment
  • Esper Support
  • Edited
0 votes 0 comments
Windows PPKG provisioning fails with error code `0x800700b7`: device on unsupported Windows edition or has existing MDM/provisioning package
  • Esper Support
  • Edited
0 votes 0 comments
Provisioning hangs mid-setup across multiple device models: set a pinned Esper Agent version as default provisioning version to resolve
  • Esper Support
  • Edited
0 votes 0 comments
Blueprint creation blocked: user has Group Admin role, not Enterprise Admin — contact tenant admin to grant access
  • Esper Support
  • Edited
0 votes 0 comments
Tenant access blocked with "you don't have access to this tenant" after payment suspension: re-invite user via admin console to restore access
  • Esper Support
  • Edited
0 votes 0 comments
Blueprint provisioning skips Android System WebView on Sunmi V2 (Android 7.1.1): issue manual INSTALL command as workaround
  • Esper Support
  • Edited
0 votes 0 comments
Esper Launcher branding not visible in Blueprint UI — disable via backend tenant-level configuration
  • Esper Support
  • Edited
0 votes 0 comments
Device stuck on Esper Deployment screen after removal from console: tap logo 5–6 times to trigger Erase and Restart
  • Esper Support
  • Edited
0 votes 0 comments

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