Help & Troubleshooting

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Ask questions, report issues, and find solutions. Mark the best answer as Solved — it helps the next person with the same problem. Include your Android version, device model, and exact error message.

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Blueprint stuck in Drift after app update — INSTALL_FAILED_UPDATE_INCOMPATIBLE
  • Esper Support
  • Edited
0 votes 1 comment
Seamless Provisioning stalls at "failed pushing device details" and never binds: factory reset and reprovision to recover
  • Esper Support
  • Edited
0 votes 0 comments
Group not visible in move-device dialog until searched: lazy-loading limitation in large group environments
  • Esper Support
  • Edited
0 votes 0 comments
Migrating devices from third-party kiosk software to Esper: technical limitation and alternatives
  • Esper Support
  • Edited
0 votes 0 comments
Device provisioning stuck on Device Owner rights conflict: reset and retry
  • Esper Support
  • Edited
0 votes 0 comments
Blueprint stuck in Acknowledged state: toggle Wi-Fi to trigger convergence
  • Esper Support
  • Edited
0 votes 0 comments
Device not appearing in search results in Devices & Groups: clear active filters to restore visibility
  • Esper Support
  • Edited
0 votes 0 comments
Devices not visible in Esper Console after Blueprint assignment: use Blueprint filter in Devices & Groups to locate them
  • Esper Support
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0 votes 0 comments
"User is not assigned to this application" error: resolve via user invitation
  • Esper Support
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0 votes 0 comments
App icon notification badges not showing on managed devices: launcher limitation and workarounds
  • Esper Support
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0 votes 0 comments
Play Store app install during provisioning causes device to stall: change install timing to post-provisioning
  • Esper Support
  • Edited
0 votes 0 comments
Wi-Fi settings blocked on enrolled devices: disable `disableWifiMode` Esper Agent param in Blueprint Advanced Android Settings
  • Esper Support
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0 votes 0 comments
Kiosk app does not auto-launch on power-on: set app install type to "Always Apply" in Blueprint
  • Esper Support
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0 votes 0 comments
Volume settings applied via Esper Console not reflected on device: Media stream vs. Ring/Alarm stream mismatch on Android TV/Stick devices
  • Esper Support
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0 votes 0 comments
Device stuck in Registered state after Seamless Provisioning: verify Esper Agent is present in firmware
  • Esper Support
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0 votes 0 comments
QR Code (6-tap) provisioning fails to scan: troubleshooting steps and data collection guide
  • Esper Support
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0 votes 0 comments
Device stuck on "Sending device details" screen during 6-tap (QR) provisioning — reset and re-provision to recover
  • Esper Support
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0 votes 0 comments
Device in Registered state not responding to Blueprint converge commands
  • Esper Support
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0 votes 0 comments
Android TV / Google TV provisioning via ADB when standard methods are blocked
  • Esper Support
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0 votes 0 comments
Device removal stuck in pending state: disable Factory Reset and Wipe External Storage to remove offline devices immediately
  • Esper Support
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0 votes 0 comments
WebView Cookie/DOM Storage Blocked in Kiosk Mode: Use Google Play Web App with Chrome Managed Config to Suppress First-Run Prompt
  • Esper Support
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0 votes 0 comments
"Sorry, this device is not available right now" error on Esper-managed devices: confirm third-party app origin before escalating
  • Esper Support
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0 votes 0 comments
Bug Report Request Times Out in Esper Console: Confirm Prompt on Device to Unblock
  • Esper Support
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0 votes 0 comments
OS Build Version not available as export column — use Device Report instead
  • Esper Support
  • Edited
0 votes 0 comments
App Download Blocked After Blueprint Change: Publish and Converge to Restore Access
  • Esper Support
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0 votes 0 comments
Device removal appears stuck but devices are no longer visible in the Esper Console
  • Esper Support
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0 votes 0 comments
Devices Not Appearing in Esper Dashboard: Verify Group Membership and Admin Access
  • Esper Support
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0 votes 0 comments
Admin PIN dialog visually blocked in Remote Viewer on Samsung Android 15+ devices: enable Screen Share Protection as workaround
  • Esper Support
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0 votes 0 comments
Web App Creation Fails Due to Invalid URL Format (`https://https://`) — Icon Upload Is Optional
  • Esper Support
  • Edited
0 votes 0 comments
Timezone mismatch on device despite Blueprint setting: use "Always Apply" mode and verify POSIX timezone string format
  • Esper Support
  • Edited
0 votes 0 comments

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