Help & Troubleshooting

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Ask questions, report issues, and find solutions. Mark the best answer as Solved — it helps the next person with the same problem. Include your Android version, device model, and exact error message.

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Esper Dashboard fails to load while other console sections work: troubleshooting steps
  • Esper Support
  • Edited
0 votes 0 comments
User group assignment fails with "Failed to update account" error: resolution steps
  • Esper Support
  • Edited
0 votes 0 comments
Esper Console "Something Went Wrong" error on Devices & Groups tab
  • Esper Support
  • Edited
0 votes 0 comments
Esper Console dashboard inaccessible — "Something went wrong" error blocking all users
  • Esper Support
  • Edited
0 votes 0 comments
Esper Console Dashboard tab crashes or fails to load for all users
  • Esper Support
  • Edited
0 votes 0 comments
Lock screen PIN input unresponsive after device wakes from sleep
  • Esper Support
  • Edited
0 votes 0 comments
Play Store app installation via Blueprint fails account-wide
  • Esper Support
  • Edited
0 votes 0 comments
Device managed by Esper but missing from your Console — factory reset and re-enroll
  • Esper Support
  • Edited
0 votes 0 comments
Restrict provisioning to specific devices using Seamless Provisioning
  • Esper Support
  • Edited
0 votes 0 comments
Chrome app shows "locked down" or "app does not exist" after Blueprint convergence: re-provision device to fix incomplete AFW setup
  • Esper Support
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0 votes 0 comments
Esper Console space bar not working: resolve with incognito mode or alternative browser
  • Esper Support
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0 votes 0 comments
Secure Remote ADB connection fails with "Failed to establish Secure ADB connection" — stuck at certificate exchange phase
  • Esper Support
  • Edited
0 votes 0 comments
Play Store apps stuck on "Awaiting installation": resolve Google Play silent install delays
  • Esper Support
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0 votes 0 comments
Firmware flash changes device model identifier, causing duplicate device records and missing Supervisor plugin
  • Esper Support
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0 votes 0 comments
QR Code provisioning stalls after Esper Agent install with `Wifi Sync failed`: remove Wi-Fi credentials from Blueprint to resolve
  • Esper Support
  • Edited
0 votes 0 comments
Remote Viewer inactive after provisioning on Lenovo TB305FU: resolve with firmware update
  • Esper Support
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0 votes 0 comments
Bulk app version update across multiple Blueprints is not supported — use Group-level Install App action instead
  • Esper Support
  • Edited
0 votes 0 comments
Removing Esper Agent from a device: factory reset required, standalone uninstall not supported
  • Esper Support
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0 votes 0 comments
Google EMM enrollment fails with consistent error regardless of account: verify EMM binding conflicts and account eligibility
  • Esper Support
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0 votes 0 comments
Timezone mismatch on device despite Blueprint setting: use "Always Apply" mode and verify POSIX timezone string format
  • Esper Support
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0 votes 0 comments
Apple VPP Token upload fails with wrong format error: `.p7m` file is DEP token, not VPP token
  • Esper Support
  • Edited
0 votes 0 comments
Device stuck in Esper after tenant deletion — recover with factory reset
  • Esper Support
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0 votes 0 comments
"Remove Registration" greyed out for Seamless Enrolled device: remove duplicate registration entry to unblock
  • Esper Support
  • Edited
0 votes 0 comments
Web App Creation Fails Due to Invalid URL Format (`https://https://`) — Icon Upload Is Optional
  • Esper Support
  • Edited
0 votes 0 comments
Admin PIN dialog visually blocked in Remote Viewer on Samsung Android 15+ devices: enable Screen Share Protection as workaround
  • Esper Support
  • Edited
0 votes 0 comments
Excessive cellular data usage attributed to "Remove apps and users" / Play Store deletion loop on locked-down kiosk devices
  • Esper Support
  • Edited
0 votes 0 comments
Devices Not Appearing in Esper Dashboard: Verify Group Membership and Admin Access
  • Esper Support
  • Edited
0 votes 0 comments
Enterprise app installation failure on single device: retry installation to resolve transient download failure
  • Esper Support
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0 votes 0 comments
Gesture navigation mode cannot be set via Blueprint or Advanced Settings on Rhino T80: configure manually or use Supervisor Plugin to hide nav bar
  • Esper Support
  • Edited
0 votes 0 comments
Device removal appears stuck but devices are no longer visible in the Esper Console
  • Esper Support
  • Edited
0 votes 0 comments

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