Best Practices

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Structured guides, how-to articles, and technical runbooks curated by the Esper team. Based on real resolved support cases.

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Remote Control toggle reverts to "Off" on Rockchip C9D devices: deploy Supervisor Plugin
  • Esper Support
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Google Play managed app update delay: enable High Priority Update Mode in Blueprint
  • Esper Support
  • Edited
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APN settings not applying on dual-SIM devices — fix MCC/MNC values and Supervisor Plugin
  • Esper Support
  • Edited
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Knox Service Plugin managed config: configure call and messaging block/allowlist rules
  • Esper Support
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App signs out user on navigation button press: investigate session management configuration
  • Esper Support
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Wi-Fi network not saved despite Blueprint convergence: Android Wi-Fi framework rejection
  • Esper Support
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Forcing Android OS version upgrades on managed devices: OEM dependency and Blueprint OS update scheduling
  • Esper Support
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Kiosk Mode: No automatic offline exit — use Android Intent to launch Esper Wi-Fi Settings directly
  • Esper Support
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Blank/invisible notifications with audio alerts on Esper-managed kiosk devices: mute notification volume via Blueprint Sound Settings
  • Esper Support
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Device re-enrolls into Esper after factory reset / wipe due to serial number still bound to enrollment template
  • Esper Support
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Remote View requires Accessibility permission on new device model: obtain and upload OEM-signed Supervisor Plugin to resolve
  • Esper Support
  • Edited
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User locked out of Esper Console: re-send invite from admin panel to restore access
  • Esper Support
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Viewing and Exporting Serial Numbers by Blueprint/Provisioning Template Before Device Onboarding
  • Esper Support
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Samsung Taskbar (One UI Home Dock) and Picture-in-Picture Unavailable After Esper Enrollment
  • Esper Support
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Restrict Incoming/Outgoing Calls not enforced on Android 10+: feature limited to Android 9 and below
  • Esper Support
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Camera/scanner view blacked out in third-party app: reinstall app and update Esper Agent to restore camera feed
  • Esper Support
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Device shows as stale "Registered" state after Seamless Provisioning: re-enroll to restore to tenant
  • Esper Support
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Remove Registration on offline devices: command queued but not executed — verify by bringing device online before assuming action completed
  • Esper Support
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Bulk Device Removal (Factory Reset + Wipe External Storage) via Group Selection in Esper Console
  • Esper Support
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Policy settings revert every 24 hours — outgoing calls disabled: conflicting provisioning template and compliance policy overriding each other; migrate to Blueprint to resolve
  • Esper Support
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Disable OS software updates on Samsung tablets in Kiosk Mode via Blueprint System Updates
  • Esper Support
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Private DNS (DNS-over-TLS) not configurable via Esper; Static IP DNS is supported
  • Esper Support
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Confluence app shows blank page after login on isolated Android device: update Esper Agent to resolve
  • Esper Support
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Remove Esper management from Android device when console access is unavailable
  • Esper Support
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Blueprint Converge triggers full uninstall/reinstall of managed apps, wiping local app data
  • Esper Support
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Software Update Policy "Disable" Not Enforced on Google Pixel 9a (Android 16): Switch to "Postpone Updates" as Workaround
  • Esper Support
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Esper Agent notifications visible on device — suppress via Blueprint JSON
  • Esper Support
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iPad Provisioning: Web Clips Install Before Preloaded Apps Are Hidden — Workaround Using Custom Home Screen Layout
  • Esper Support
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App version not updating on converged devices: version code must increment, not just version name
  • Esper Support
  • Edited
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Esper Settings "Switch to Admin Mode" password forgotten or unknown: locate credentials via Esper Settings documentation
  • Esper Support
  • Edited
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