Best Practices

New post

Structured guides, how-to articles, and technical runbooks curated by the Esper team. Based on real resolved support cases.

All Planned Not planned Completed Answered No status Newest post Recent activity Votes Comments
QR code enrollment loops on Google Policy Acceptance screen — switch to Blueprint
  • Esper Support
  • Edited
0 votes 0 comments
Downloading an app installation report after a bulk app deployment
  • Esper Support
  • Edited
0 votes 0 comments
Settings not functional on current device: Enable Esper Remote Viewer in Android Accessibility
  • Esper Support
  • Edited
0 votes 0 comments
Tenant access blocked after reseller billing change — restore via direct billing
  • Esper Support
  • Edited
0 votes 0 comments
Device Last Seen status stale (>30 min) despite device being online: resolve with agent update
  • Esper Support
  • Edited
0 votes 0 comments
Chrome WebAPK installs bypass app allowlist — block with Managed Configuration
  • Esper Support
  • Edited
0 votes 0 comments
Battery Power Source and Status fields in Esper Console: what they mean and how to check charging state
  • Esper Support
  • Edited
0 votes 0 comments
Configure a custom NTP server via Blueprint Advanced Android Settings JSON
  • Esper Support
  • Edited
0 votes 0 comments
Device unexpectedly switches from Multi App mode to Kiosk mode after provisioning
  • Esper Support
  • Edited
0 votes 0 comments
Captured logs: log lines truncated at maximum length — split long messages in app code or use external logging service
  • Esper Support
  • Edited
0 votes 0 comments
Kiosk Mode Deployment: Device-Specific Config Values, Navigation Lockdown, Wi-Fi Changes, and Scheduled Reboots
  • Esper Support
  • Edited
0 votes 0 comments
Blueprint linked to Group not pushing to existing devices: manually reassign or re-add device to trigger convergence
  • Esper Support
  • Edited
0 votes 0 comments
Samsung Notes / Samsung Keyboard security escape path: disabled OEM apps accessible via kiosk bypass on Android (investigation pending)
  • Esper Support
  • Edited
0 votes 0 comments
App Update Shows Success in Event Log but APK Not Installed — Verify Version Code
  • Esper Support
  • Edited
0 votes 0 comments
Kiosk Mode Device Shows Native Lock Screen on Startup — Factory Reset Recovery
  • Esper Support
  • Edited
0 votes 0 comments
Remote Control Unavailable Despite Accessibility Service Enabled — Disable/Re-Enable Service
  • Esper Support
  • Edited
0 votes 0 comments
"No Internet" Screen Only Appears During Provisioning — Reconnect to Wi-Fi After Setup
  • Esper Support
  • Edited
0 votes 0 comments
Apps not appearing or applying correctly — add and assign apps in Esper
  • Esper Support
  • Edited
0 votes 0 comments
Lost console access with managed devices still enrolled: recover account or factory reset to remove MDM
  • Esper Support
  • Edited
0 votes 0 comments
Deploy apps and manage provisioned devices remotely — Esper setup guide
  • Esper Support
  • Edited
0 votes 0 comments
App install/update failing on group devices: downgrade attempt + firewall blocking Esper endpoints
  • Esper Support
  • Edited
0 votes 0 comments
Ensuring devices auto-update to the latest app version after extended offline periods
  • Esper Support
  • Edited
0 votes 0 comments
Wi-Fi Off setting delays 2–3 hours and requires multiple reboots post-provisioning: expected remote config sync behavior
  • Esper Support
  • Edited
0 votes 0 comments
Device shows "Template Provisioning" — migrate to Blueprints
  • Esper Support
  • Edited
0 votes 0 comments
Navigation bar reappears in Kiosk mode after screen wake — how to fix
  • Esper Support
  • Edited
0 votes 0 comments
Remote Viewer loses touch input after third-party Accessibility service is enabled
  • Esper Support
  • Edited
0 votes 0 comments
Devices appear missing in Devices & Groups after removal action
  • Esper Support
  • Edited
0 votes 0 comments
Bulk app update across all devices: use Group App Management, Pipelines, or Blueprints
  • Esper Support
  • Edited
0 votes 0 comments
Assigning devices to a group without changing their Blueprint
  • Esper Support
  • Edited
0 votes 0 comments
Geofence actions not triggering on boundary cross
  • Esper Support
  • Edited
0 votes 0 comments

Didn't find what you were looking for?

New post