Downloading an app installation report after a bulk app deployment

Android

After you deploy an app to multiple devices in bulk, you can download a detailed installation report showing the status of each device. This report is located in the Reports section of the Esper Console.

Before you begin

Make sure that:

Your app deployment has been submitted (not just scheduled for a future time)
Sufficient time has passed for devices to process the deployment command
Your user account has admin or reporting permissions to access and export reports

How to download an app installation report

Log in to the Esper Console.
Navigate to Reports in the left-hand navigation menu.
Locate the app deployment report corresponding to your bulk deployment. You can filter reports by app, device group, date range, and deployment status.
Customize the report columns as needed by clicking the column selector. Include fields such as device name, serial number, installation status, and failure reason.
Click Download to export the report as a CSV file and save it locally.
Verify that the downloaded file contains one row per device with the expected installation status and any error details for failed installations.

Monitor installations in real time

During an active bulk deployment, you can also view live installation status directly from the bulk installation screen. This shows a real-time success/failure breakdown for each device, separate from the historical Reports section.

Troubleshooting

If you encounter any of the following issues:

The Reports section does not show your deployment job: Confirm the deployment was submitted and enough time has passed for devices to process it.
The download option is greyed out or missing: Check that your user account has admin or reporting permissions.
The report is missing devices that were part of the bulk group: Verify those devices were online and enrolled at the time of the deployment.
The Reports section is failing to generate or download: Note the enterprise ID, deployment date/time, and app package name to share with support.

Still need help?

If you're unable to locate or download your app installation report, contact Esper Support. include your enterprise ID, the date and time of the deployment, and the app package name.