Best Practices

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Structured guides, how-to articles, and technical runbooks curated by the Esper team. Based on real resolved support cases.

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Device retains old name and apps after wipe — fix Blueprint and wipe flags
  • Esper Support
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App not removed from devices — uninstall using Groups or Pipelines
  • Esper Support
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Remote Viewer unavailable on device: deploy Signed Supervisor Plugin to enable remote access
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Kiosk screen orientation not applying consistently — configure in Blueprint
  • Esper Support
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Blueprint "Allow Wi-Fi = Disabled" re-enables Wi-Fi after 10 seconds when no alternative network is present: apply backend remote configuration to override safety mechanism
  • Esper Support
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Mobile number not reported for devices using OPTUS SIM cards: carrier-dependent SIM data availability
  • Esper Support
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OS updates not applying automatically on enrolled devices: understand OEM-controlled update behavior and verify Blueprint OS policy
  • Esper Support
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Device date/time locked and incorrect after power-off: adjust via Esper Settings app or User Admin Mode without modifying the fleet Blueprint
  • Esper Support
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Esper Settings hidden dock unreachable or Date & Time greyed out — Blueprint fix
  • Esper Support
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Factory reset a locked-down Esper-provisioned device with no internet connectivity
  • Esper Support
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Google Play Store prompts sign-in despite Managed Google Play enabled in Blueprint
  • Esper Support
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Device persists in Esper Console and re-enrolls after factory reset: verify Zero-Touch / KME / ABM enrollment and use correct removal flow
  • Esper Support
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Windows App version not selectable in Blueprint: configure Verification Criteria on the EXE application
  • Esper Support
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IMEI and model number fields missing for iOS devices: enable IMEI column in device list view and use "Sync iOS device info"
  • Esper Support
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iOS ADE enrollment skipped after ABM assignment: device bypasses Remote Management screen during setup
  • Esper Support
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Remote file download from Esper Content Management shows progress message but no file downloads
  • Esper Support
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Advanced View export includes full device list, not selected devices: filter to narrow results
  • Esper Support
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Devices removed via Esper Console still appear in reports: device shows "disabled" state but Esper agent may persist on hardware
  • Esper Support
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VPP app version not updating in Esper Console: manually trigger install to force latest version to devices
  • Esper Support
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Dynamic placeholders in Web App webappURL config — how to use and enable
  • Esper Support
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Esper portal login times out for all users: account suspension due to overdue invoice
  • Esper Support
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Blocking specific app components/activities: use managed configurations if supported by the app
  • Esper Support
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BLE pairing dialogs auto-dismissed on managed Samsung devices and Kiosk Mode offline lock issues
  • Esper Support
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Esper Android version support policy: backward compatibility scope and end-of-support timeline
  • Esper Support
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Device locked on "Powered by Esper" screen after provisioning: configure Blueprint to enable Android Settings and native launcher access
  • Esper Support
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Pop-up prompting re-entry of lot number during print: Caused by patrol app, not Esper
  • Esper Support
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iPad shows "configuration could not be downloaded" during provisioning — register serial number first
  • Esper Support
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Dark mode enabled on device with no Esper control: disable via Android Settings directly
  • Esper Support
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Configuring Dual-SIM APN Settings via Blueprint JSON on Esper-Managed Devices
  • Esper Support
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UWB disabled on managed devices — methods by Android version
  • Esper Support
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