Best Practices

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Structured guides, how-to articles, and technical runbooks curated by the Esper team. Based on real resolved support cases.

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USB host permission denied after re-enumeration on Android 13 kiosk: platform behavior and workarounds
  • Esper Support
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Kiosk mode not working — connect Managed Google Play and lock device to Chrome
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Esper Agent software update scheduling: not supported, use Deploy in Pipeline workaround
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Pushing OTA ZIP updates to Zebra Android devices via Esper Content Management
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Cannot delete devices from Esper Console — permissions and device state
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Enabling Esper Remote Control Without Modifying Existing Blueprint: Supervisor Plugin Method
  • Esper Support
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Provisioning Wi-Fi SSID with incorrect credentials: edit or delete via blueprint actions
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Web form session timeouts on Android kiosk tablets: workaround for WebView limitations
  • Esper Support
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Chrome allowlist not enforced in Kiosk Blueprint: re-converge and enable Full Screen
  • Esper Support
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iOS DEP/ABM blueprint assignment: how default blueprints apply during seamless enrollment
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Applying Chrome URL Allowlist/Blocklist (Managed Configuration) to a Fleet via Blueprint
  • Esper Support
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Unlisted device model compatibility check: use DEP provisioning to validate support for non-listed Android devices
  • Esper Support
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Remote Viewer quality unacceptable: update Esper Agent and switch network / enable Data Saver to improve
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Hiding Navigation Bar & Achieving Full Kiosk Mode on Non-Standard OEM Devices: Supervisor Plugin Required
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Privileged app loses RFID/READ_LOGS access after Esper provisioning on AOSP devices: mark app as preloaded
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App version not updating on devices after Blueprint publish: version code must be incremented alongside version name
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Play Store app install times out ("Queued" → "Timed Out"): recreate AFW account via Blueprint to restore Managed Google Play installs
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Lock a single app as the permanent interface using Kiosk Mode (Blueprint)
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Offline device Wi-Fi change via Esper Settings secret gesture and Blueprint fallback configuration
  • Esper Support
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iOS VPP App Updates in Esper: No Per-App Update Visibility — Use Group-Level Configuration
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Gmail "Create account" option missing on enrolled devices: expected MDM behavior
  • Esper Support
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All installed apps not visible to users — configure Blueprint app visibility
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Phone number not displayed in Esper for SIM/eSIM devices: diagnosis steps
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App not installing on specific devices: publish Blueprint and trigger converge
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Wi-Fi disabled setting applied to individual devices during tenant-level migration
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Kiosk Mode offline with no network: reconnect using alternative connectivity methods
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Device locked in kiosk mode with deleted Esper tenant: factory reset or OEM reflash recovery
  • Esper Support
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Account cancellation for Self-Service plan
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Devices & Groups shows "Something went wrong" — how to fix it
  • Esper Support
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Billing reconciliation: Device Report vs. invoice count discrepancy
  • Esper Support
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