Esper Settings hidden dock unreachable or Date & Time greyed out — Blueprint fix

Android

When accessing a device through Remote Viewer or checking system settings on the device itself, the Esper Settings dock may not appear, or Date & Time settings may appear greyed out and uneditable.

Why this happens

The Esper Settings dock is accessed through a precise tap target in the top-right corner of the screen — tapping slightly inward misses it. Date & Time settings are greyed out because the Blueprint currently applied to the device has the Edit Time & Date setting disabled; the policy actively prevents users and administrators from changing those settings at the device level until the Blueprint is updated.

Access the Esper Settings dock via Remote Viewer

1. Open the Esper Console and navigate to Devices & Groups → [Device Name] → Remote Viewer.
2. Tap the extreme top-right corner of the screen 3–6 times in quick succession. The tap must land in the very corner pixel — tapping even a few pixels inward will not register.
3. Confirm the hidden dock appears, then select Esper Settings from the dock menu.

If the dock does not appear after 6 taps, reposition your cursor to the furthest reachable point of the top-right corner and repeat. The tap target is intentionally small.

Unlock greyed-out Date & Time settings via Blueprint

1. Navigate to Blueprints in the Esper Console and identify the blueprint currently applied to the device. The active blueprint is shown under Devices & Groups → [Device Name] → Blueprint.
2. Open that blueprint, select Clone, and give the clone a descriptive name (for example, DeviceName-DateTimeEnabled). Cloning rather than editing the original preserves the existing policy for all other devices using it.
3. Open the cloned blueprint, navigate to the Esper Settings section, and enable Edit Time & Date.
4. Save the cloned blueprint.
5. Apply the cloned blueprint to this device only: navigate to Devices & Groups → [Device Name] → Blueprint → Apply, select the cloned blueprint, and confirm.
6. Wait for the blueprint status to show In Sync, then reboot the device from Devices & Groups → [Device Name] → Actions → Reboot.
7. Open Date & Time settings on the device and confirm the fields are now editable.

Verify: After reboot, Date & Time settings should be fully editable and no longer greyed out. The device blueprint status should show In Sync within 5 minutes of applying the cloned blueprint.

If Date & Time still does not persist after reboot

• NTP sync not enabled: In the cloned blueprint, confirm that Automatic Date/Time (NTP sync) is enabled. Without a reachable NTP source, the device may fall back to its internal hardware clock.
• Device resets to an incorrect date on every reboot (for example, always returning to January 1st or April 1st): this indicates a failing hardware real-time clock (RTC) battery. Contact the device manufacturer's support team for hardware service.

If this doesn't resolve it

Contact Esper Support with the following information:

• Device model and serial number
• Name of the blueprint applied to the device
• Screenshots of the greyed-out settings or Remote Viewer behavior
• Approximate date and time the issue first appeared

Still need help?

If the Settings app remains unreachable or Date & Time settings stay greyed out after applying the Blueprint fix, please submit a support ticket and include your Blueprint configuration, the devices affected, and whether the issue persists after a device restart.