Help & Troubleshooting

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Ask questions, report issues, and find solutions. Mark the best answer as Solved — it helps the next person with the same problem. Include your Android version, device model, and exact error message.

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Parent Group Does Not Display Devices from Nested Subgroups in Unified View
  • Esper Support
  • Edited
0 votes 0 comments
App Download Blocked After Blueprint Change: Publish and Converge to Restore Access
  • Esper Support
  • Edited
0 votes 0 comments
Apple VPP Apps Not Appearing in App Reports
  • Esper Support
  • Edited
0 votes 0 comments
VPP App Missing from Device Install Dropdown: Add to Blueprint First
  • Esper Support
  • Edited
0 votes 0 comments
Esper Console Slow or Unresponsive: Troubleshooting Network Errors and Timeouts
  • Esper Support
  • Edited
0 votes 0 comments
Expired Trial Tenant Blocks New Tenant Creation: Resolution Steps
  • Esper Support
  • Edited
0 votes 0 comments
Chrome URL Allowlist Not Working: Reapply Chrome Managed Configuration via Blueprint
  • Esper Support
  • Edited
0 votes 0 comments
App Crashes to Home Screen on Launch: Update Esper Agent to Resolve
  • Esper Support
  • Edited
0 votes 0 comments
Device Stuck in Policy Application State After Provisioning: Factory Reset and Reprovision
  • Esper Support
  • Edited
0 votes 0 comments
Samsung device stuck in reboot loop during QR provisioning — recover using AFW method
  • Esper Support
  • Edited
0 votes 0 comments
QR Code (6-Tap) Provisioning Fails on Android 13 Devices While EDP Provisioning Succeeds
  • Esper Support
  • Edited
0 votes 0 comments
OS Build Version not available as export column — use Device Report instead
  • Esper Support
  • Edited
0 votes 0 comments
Wallpaper not updating after provisioning — migrate Template to Blueprint
  • Esper Support
  • Edited
0 votes 0 comments
Blueprint Convergence Stuck in Drift on Android TV: Free Device Storage to Resolve
  • Esper Support
  • Edited
0 votes 0 comments
Bug Report Request Times Out in Esper Console: Confirm Prompt on Device to Unblock
  • Esper Support
  • Edited
0 votes 0 comments
Screen Flickering on Managed Devices: Troubleshooting Steps to Isolate Cause
  • Esper Support
  • Edited
0 votes 0 comments
"Device Not Available" Error Message: Identify Error Source and Next Steps
  • Esper Support
  • Edited
0 votes 0 comments
VPP App Section Fails to Load: Re-Upload VPP Token to Restore Access
  • Esper Support
  • Edited
0 votes 0 comments
<code>Exempted app</code> error disabling Phone/Dialer — uninstall Play Store version
  • Esper Support
  • Edited
0 votes 0 comments
"Sorry, this device is not available right now" error on Esper-managed devices: confirm third-party app origin before escalating
  • Esper Support
  • Edited
0 votes 0 comments
WebView Cookie/DOM Storage Blocked in Kiosk Mode: Use Google Play Web App with Chrome Managed Config to Suppress First-Run Prompt
  • Esper Support
  • Edited
0 votes 0 comments
Device removal stuck in pending state: disable Factory Reset and Wipe External Storage to remove offline devices immediately
  • Esper Support
  • Edited
0 votes 0 comments
Android TV / Google TV provisioning via ADB when standard methods are blocked
  • Esper Support
  • Edited
0 votes 0 comments
<code>INSTALL_FAILED_VERIFICATION_FAILURE</code> during Blueprint convergence — fix with multi-architecture APK
  • Esper Support
  • Edited
0 votes 0 comments
Device in Registered state not responding to Blueprint converge commands
  • Esper Support
  • Edited
0 votes 0 comments
Device stuck on "Sending device details" screen during 6-tap (QR) provisioning — reset and re-provision to recover
  • Esper Support
  • Edited
0 votes 0 comments
QR Code (6-tap) provisioning fails to scan: troubleshooting steps and data collection guide
  • Esper Support
  • Edited
0 votes 0 comments
Dual-SIM automatic switching not available — alternative approaches
  • Esper Support
  • Edited
0 votes 0 comments
Volume settings applied via Esper Console not reflected on device: Media stream vs. Ring/Alarm stream mismatch on Android TV/Stick devices
  • Esper Support
  • Edited
0 votes 0 comments
Device stuck in Registered state after Seamless Provisioning: verify Esper Agent is present in firmware
  • Esper Support
  • Edited
0 votes 0 comments

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