Help & Troubleshooting

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Ask questions, report issues, and find solutions. Mark the best answer as Solved — it helps the next person with the same problem. Include your Android version, device model, and exact error message.

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Device stuck in Esper after tenant deletion — recover with factory reset
  • Esper Support
  • Edited
0 votes 0 comments
"Remove Registration" greyed out for Seamless Enrolled device: remove duplicate registration entry to unblock
  • Esper Support
  • Edited
0 votes 0 comments
Web App Creation Fails Due to Invalid URL Format (`https://https://`) — Icon Upload Is Optional
  • Esper Support
  • Edited
0 votes 0 comments
Admin PIN dialog visually blocked in Remote Viewer on Samsung Android 15+ devices: enable Screen Share Protection as workaround
  • Esper Support
  • Edited
0 votes 0 comments
Excessive cellular data usage attributed to "Remove apps and users" / Play Store deletion loop on locked-down kiosk devices
  • Esper Support
  • Edited
0 votes 0 comments
Devices Not Appearing in Esper Dashboard: Verify Group Membership and Admin Access
  • Esper Support
  • Edited
0 votes 0 comments
Enterprise app installation failure on single device: retry installation to resolve transient download failure
  • Esper Support
  • Edited
0 votes 0 comments
Gesture navigation mode cannot be set via Blueprint or Advanced Settings on Rhino T80: configure manually or use Supervisor Plugin to hide nav bar
  • Esper Support
  • Edited
0 votes 0 comments
Device removal appears stuck but devices are no longer visible in the Esper Console
  • Esper Support
  • Edited
0 votes 0 comments
Parent Group Does Not Display Devices from Nested Subgroups in Unified View
  • Esper Support
  • Edited
0 votes 0 comments
App Download Blocked After Blueprint Change: Publish and Converge to Restore Access
  • Esper Support
  • Edited
0 votes 0 comments
Apple VPP Apps Not Appearing in App Reports
  • Esper Support
  • Edited
0 votes 0 comments
VPP App Missing from Device Install Dropdown: Add to Blueprint First
  • Esper Support
  • Edited
0 votes 0 comments
Esper Console Slow or Unresponsive: Troubleshooting Network Errors and Timeouts
  • Esper Support
  • Edited
0 votes 0 comments
Expired Trial Tenant Blocks New Tenant Creation: Resolution Steps
  • Esper Support
  • Edited
0 votes 0 comments
Chrome URL Allowlist Not Working: Reapply Chrome Managed Configuration via Blueprint
  • Esper Support
  • Edited
0 votes 0 comments
App Crashes to Home Screen on Launch: Update Esper Agent to Resolve
  • Esper Support
  • Edited
0 votes 0 comments
Device Stuck in Policy Application State After Provisioning: Factory Reset and Reprovision
  • Esper Support
  • Edited
0 votes 0 comments
Samsung device stuck in reboot loop during QR provisioning — recover using AFW method
  • Esper Support
  • Edited
0 votes 0 comments
QR Code (6-Tap) Provisioning Fails on Android 13 Devices While EDP Provisioning Succeeds
  • Esper Support
  • Edited
0 votes 0 comments
OS Build Version not available as export column — use Device Report instead
  • Esper Support
  • Edited
0 votes 0 comments
Wallpaper not updating after provisioning — migrate Template to Blueprint
  • Esper Support
  • Edited
0 votes 0 comments
Blueprint Convergence Stuck in Drift on Android TV: Free Device Storage to Resolve
  • Esper Support
  • Edited
0 votes 0 comments
Bug Report Request Times Out in Esper Console: Confirm Prompt on Device to Unblock
  • Esper Support
  • Edited
0 votes 0 comments
Screen Flickering on Managed Devices: Troubleshooting Steps to Isolate Cause
  • Esper Support
  • Edited
0 votes 0 comments
"Device Not Available" Error Message: Identify Error Source and Next Steps
  • Esper Support
  • Edited
0 votes 0 comments
VPP App Section Fails to Load: Re-Upload VPP Token to Restore Access
  • Esper Support
  • Edited
0 votes 0 comments
<code>Exempted app</code> error disabling Phone/Dialer — uninstall Play Store version
  • Esper Support
  • Edited
0 votes 0 comments
"Sorry, this device is not available right now" error on Esper-managed devices: confirm third-party app origin before escalating
  • Esper Support
  • Edited
0 votes 0 comments
WebView Cookie/DOM Storage Blocked in Kiosk Mode: Use Google Play Web App with Chrome Managed Config to Suppress First-Run Prompt
  • Esper Support
  • Edited
0 votes 0 comments

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