Best Practices

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Structured guides, how-to articles, and technical runbooks curated by the Esper team. Based on real resolved support cases.

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Disabling hardware buttons (power + volume) on Samsung tablets via Esper Agent params — force-reboot and power-on edge cases remain
  • Esper Support
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Cellular data usage visibility in Esper console: limited to device graph only; no per-app or exportable report available
  • Esper Support
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Device App Report returns no results when Android platform filter is selected
  • Esper Support
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iOS VPP App Updates in Esper: No Per-App Update Visibility or Silent Update Control — Use Group-Level App Management for Targeted Pushes
  • Esper Support
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Phone number not displayed in Esper for SIM/eSIM devices: how to diagnose and contact Esper Support
  • Esper Support
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Granting unrestricted access to all installed apps for a device group: use Blueprint app state + Group App Management
  • Esper Support
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Secondhand Android device locked in Esper kiosk/MDM: no self-service release path exists — only the owning tenant can deprovision
  • Esper Support
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Dashboard "Something went wrong" on Devices & Groups page: backend service incident requiring engineering remediation
  • Esper Support
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Remote Viewer not functioning on Rhino T80 despite Accessibility and Remote Control services enabled: troubleshooting checklist and log collection steps
  • Esper Support
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Esper Console "Remove Device" confirmation dialog not accepting spacebar input: clear browser cache or use private window to resolve
  • Esper Support
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Device entry persists in console after "Remove Device" workflow: use two-step wipe-then-remove for offline devices
  • Esper Support
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Disable Wireless Emergency Alerts (Cell Broadcast) on Android devices via Esper App Management
  • Esper Support
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Kiosk Mode multi-app flow — configure a secondary app alongside your kiosk app
  • Esper Support
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Tenant deleted after inactivity — no recovery possible; factory reset devices to remove Esper management
  • Esper Support
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Upload customer APK to Esper: deploy private/enterprise applications to managed devices
  • Esper Support
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APK uploaded to wrong app entry due to debug package name: ensure release build before uploading to production app slot
  • Esper Support
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Creating a separate Esper account/environment: self-serve signup or sales-assisted onboarding
  • Esper Support
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Adding new users and assigning role/group access in the Esper Console
  • Esper Support
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Device keyboard language not switching to Japanese after Blueprint language change: configure Gboard keyboard languages separately
  • Esper Support
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Anti-theft strategy on Esper: Geofence beep stops on power-off — use layered security controls to compensate
  • Esper Support
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Exiting Kiosk Mode for Servicing: Access Esper Settings via Hidden Dock Without Internet
  • Esper Support
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Limiting Battery Charge to 80% on Android Tablets Using Knox Service Plugin
  • Esper Support
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Second Esper tenant with same email — setup and sign-in steps
  • Esper Support
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Device frozen during provisioning: use Esper logo 5-tap reset to recover
  • Esper Support
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iOS device shows Esper agent missing or outdated: re-push agent from backend
  • Esper Support
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Device removed from console without factory reset remains locked with Esper configurations applied: manual factory reset required
  • Esper Support
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Android 15+ OS-level allowlist requirements for Esper Supervisor Plugin
  • Esper Support
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WiFi turns on automatically despite "Allow Wi-Fi" disabled in Blueprint: expected failsafe behavior
  • Esper Support
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"Action not allowed" on Android OS update screen on Esper-managed devices: expected behavior when OTA is controlled by MDM
  • Esper Support
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App moves to background or loses connection after extended idle: configure Single App Kiosk Mode
  • Esper Support
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