Help & Troubleshooting

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Ask questions, report issues, and find solutions. Mark the best answer as Solved — it helps the next person with the same problem. Include your Android version, device model, and exact error message.

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Blueprint Converge stuck in "Initiated" state: device offline prevents command delivery
  • Esper Support
  • Edited
0 votes 0 comments
Managed app configuration stuck on devices despite no config visible in Blueprint: clear config from Managed Google Play settings
  • Esper Support
  • Edited
0 votes 0 comments
Devices stuck in drift after Blueprint app update: Managed Google Play enrollment failure requiring reprovisioning
  • Esper Support
  • Edited
0 votes 0 comments
Zebra MX XML-based OS conversion (Android 8 → 13 via ZCP) cannot be triggered remotely
  • Esper Support
  • Edited
0 votes 0 comments
Remote Viewer fails to connect on multiple devices: verify firewall whitelist before escalating
  • Esper Support
  • Edited
0 votes 0 comments
Duplicate user permissions: create user and assign matching role in User Management
  • Esper Support
  • Edited
0 votes 0 comments
iOS App Update Fails During Convergence When App Is Actively Running: Close App Before Re-converging Blueprint
  • Esper Support
  • Edited
0 votes 0 comments
AFW (afw#esper) provisioning fails with 'Couldn't find the account' after device wipe: re-provision device
  • Esper Support
  • Edited
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Play Store error "This device is not managed by Google Play services": reinitialize AFW managed account via Blueprint toggle
  • Esper Support
  • Edited
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"Active session already exists" error on Remote Control/Viewer blocks new session: refresh and re-login to recover
  • Esper Support
  • Edited
0 votes 0 comments
CoPilot GPS "This map was not found" error after installation via Blueprint
  • Esper Support
  • Edited
0 votes 0 comments
Managed Google Play app installs fail on a single device: factory reset and reprovision to complete EMM enrollment
  • Esper Support
  • Edited
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iOS Device Stuck in ABM Enrollment Loop — Remove from Esper Console
  • Esper Support
  • Edited
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App install fails with HTTP 403 on specific devices while same APK installs successfully on others
  • Esper Support
  • Edited
0 votes 0 comments
User Invitation Stuck in Pending After Delete-and-Re-Add — Accept via Existing Account
  • Esper Support
  • Edited
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App Upload Fails in Esper Console — Check Subscription Status and APK Validation
  • Esper Support
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0 votes 0 comments
Web App Creation Fails Due to Invalid URL Format — Remove Duplicate https:// Prefix
  • Esper Support
  • Edited
0 votes 0 comments
Gesture Navigation Mode Cannot Be Set on Rhino T80: Available Workarounds
  • Esper Support
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0 votes 0 comments
Apple VPP apps missing from App Reports: VPP installations not visible or searchable by device
  • Esper Support
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Esper Console Slow or Unresponsive: Network Error or Timeout Troubleshooting
  • Esper Support
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Expired trial tenant blocks new tenant creation: verify status and request email disassociation
  • Esper Support
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Wallpaper cannot be updated post-provisioning on Template-based devices: migrate to Blueprint to enable remote wallpaper management
  • Esper Support
  • Edited
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Screen flickering on managed devices: switch to Multi App Mode and capture bug report to isolate cause
  • Esper Support
  • Edited
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"Sorry, this device is not available right now" — identify the error source
  • Esper Support
  • Edited
0 votes 0 comments
Install failed verification failure during Blueprint converge: switch app ABI to multi-arch
  • Esper Support
  • Edited
0 votes 0 comments
Automatic SIM switching on dual-SIM devices: not supported natively — no workaround via Esper Console
  • Esper Support
  • Edited
0 votes 0 comments
Device stuck on PIN/lock screen after Esper Agent and Blueprint update in Kiosk Mode
  • Esper Support
  • Edited
0 votes 0 comments
Remote Viewer: Multiple simultaneous sessions in different browser tabs not supported — use separate browser instances instead
  • Esper Support
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New user cannot access Esper tenant after admin invitation
  • Esper Support
  • Edited
0 votes 0 comments
Device stuck in Kiosk Mode — switch modes or change the kiosk app
  • Esper Support
  • Edited
0 votes 0 comments

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