Apple VPP apps missing from App Reports: VPP installations not visible or searchable by device

iOS

When reviewing app installation data in the Esper Console, Apple VPP apps do not appear in App Reports, even when licenses are consumed and the apps are confirmed installed on devices.

Why this happens

App Reports only surfaces installation data for Android managed apps and non-VPP iOS apps. Apple VPP app installations are tracked through Apple's licensing system rather than the standard Esper app pipeline, so they are excluded from the App Reports dataset entirely.

How to find VPP app installation data

VPP license assignment records are the closest equivalent to per-device installation status. Follow these steps to locate them.

Open the Esper Console and select Apps from the left sidebar.
Under the Apple VPP Apps section, locate the app you want to investigate.
Open the app detail view and review the VPP Licenses section. This displays:
- Total licenses available
- Number of licenses currently consumed
- Which devices or users have been assigned a license
Cross-reference the assigned devices listed here against your device inventory in Devices & Groups to confirm which devices have the app installed. A consumed license indicates the app was pushed to that device, but does not confirm a successful installation in the same way App Reports does for other app types.

Verify: The number of consumed licenses in the VPP Licenses section should match the number of devices in your fleet where you expect the app to be present. If the counts do not match, check whether any license assignments were revoked or if devices were unenrolled after assignment.

If this doesn't resolve it

If the license assignment view shows fewer consumed licenses than expected, or you need to confirm whether a specific device successfully installed a VPP app, contact Esper Support. When reaching out, include the following:

The name of the VPP app and your Apple Business Manager account identifier
The device serial number or Esper Device ID for any affected devices
A screenshot of the VPP Licenses section showing current assignment status

Improved title

VPP apps missing from App Reports — find installs via license assignments

Still need help?

If you're still experiencing issues with VPP apps not appearing in App Reports, please submit a support ticket and include your device identifiers, the specific VPP apps affected, and whether the apps are installing successfully but not displaying in reports.