Web App Creation Fails Due to Invalid URL Format — Remove Duplicate https:// Prefix

Android

When creating a web app in the Esper Console, entering a URL with a duplicate scheme prefix such as https://https://example.com causes the form to reject the entry and the web app cannot be saved.

Why this happens

This is typically a copy-paste error. If you copy a URL that already includes https:// and then manually type the prefix into a field that does not strip it automatically, the URL field ends up with two scheme declarations. The Esper Console validates URLs strictly and rejects any value that does not conform to a single, well-formed scheme.

Steps

1. Navigate to Apps & Configuration → Web Apps in the Esper Console and open the web app entry you are trying to create or edit.
2. Inspect the value in the URL field and confirm there is only one https:// at the start.
   • Incorrect: https://https://learning.example.com/#/public-dashboard
   • Correct: https://learning.example.com/#/public-dashboard
3. Delete the duplicate https:// prefix so the URL begins with a single https://. This is the only change required to unblock form submission.
4. Leave the Icon field blank if you do not have a custom icon. Esper automatically assigns a default icon, so this field is never required.
5. Complete the App Name field and any other required fields, then click Save.
6. Install the web app on a test device via Devices & Groups → [Device Name] → Apps and tap the shortcut to confirm the correct URL loads without errors.

Verify: The web app appears in your Apps & Configuration → Web Apps list without any error banner and the shortcut on the test device opens the intended URL immediately. The app should also be available to add to a Blueprint or push to a device group.

If this doesn't resolve it

If the URL is correctly formatted and the web app still fails to save, or if the Icon field appears to be blocking form submission, collect the following before contacting Esper Support:

• A screenshot of the URL field showing the full value and any error message displayed
• The exact URL you are trying to use
• The browser, operating system, and Esper Console URL you are accessing

Still need help?

If you're still experiencing web app creation failures after verifying your URL format, please submit a support ticket and include the exact URL you're attempting to use, any error messages displayed, and the steps you've taken to remove duplicate https:// prefixes.