Help & Troubleshooting

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Ask questions, report issues, and find solutions. Mark the best answer as Solved — it helps the next person with the same problem. Include your Android version, device model, and exact error message.

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Remote Viewer session repeatedly disconnects and reconnects across all Android devices
  • Esper Support
  • Edited
0 votes 0 comments
iOS app install fails and Remote Viewer unavailable — device is unsupervised
  • Esper Support
  • Edited
0 votes 0 comments
App uninstall command reports success in Event Feed but does not remove app from device (Android TV)
  • Esper Support
  • Edited
0 votes 0 comments
Play Store version shown in Esper Blueprint differs from installed version on device: understanding version identifiers
  • Esper Support
  • Edited
0 votes 0 comments
Esper Agent crashes on Lenovo Tab K11 Gen2 running Android 16: upgrade to resolve
  • Esper Support
  • Edited
0 votes 0 comments
QR Code Provisioning Stuck on 'Waiting for Device Admin or Owner Rights' — recover with ADB or factory reset
  • Esper Support
  • Edited
0 votes 0 comments
Remote Viewer shows "Esper Agent is no longer available" on iOS devices
  • Esper Support
  • Edited
0 votes 0 comments
Device remains MDM-locked after tenant account deletion or loss of access: factory reset blocked by Device Owner policy
  • Esper Support
  • Edited
0 votes 0 comments
Device removed from Esper without factory reset — settings locked, Esper agent fails to start on boot
  • Esper Support
  • Edited
0 votes 0 comments
Provisioned devices not visible in Devices & Groups: device exists in console but is unassigned to any group
  • Esper Support
  • Edited
0 votes 0 comments
Windows device enrollment appears successful but Blueprint fails to apply: app install and wallpaper converge errors on Windows MDM
  • Esper Support
  • Edited
0 votes 0 comments
Windows Kiosk mode does not launch app in full-screen: use app-level launch parameters as workaround
  • Esper Support
  • Edited
0 votes 0 comments
Device provisioning stuck at Step 1: switch to alternate network to complete provisioning
  • Esper Support
  • Edited
0 votes 0 comments
Devices stuck on 'Preparing Your Device' screen in PROVISIONING_BEGIN state
  • Esper Support
  • Edited
0 votes 0 comments
Esper Agent update pipeline stuck in Processing state: retry on single device to isolate
  • Esper Support
  • Edited
0 votes 0 comments
Geofences cannot be edited after creation: delete and recreate to modify
  • Esper Support
  • Edited
0 votes 0 comments
Seamless provisioning fails after factory reset: device boots to stock launcher
  • Esper Support
  • Edited
0 votes 0 comments
Remote Viewer fails to connect or is slow for location-specific devices: firewall and backend issues
  • Esper Support
  • Edited
0 votes 0 comments
Barcode scanner in Kiosk Mode does not send Enter/Return keystroke after scan
  • Esper Support
  • Edited
0 votes 0 comments
App install fails with Null error on iMin devices: investigate ABI mismatch
  • Esper Support
  • Edited
0 votes 0 comments
Add Device Group/Record button moved to Provisioning section
  • Esper Support
  • Edited
0 votes 0 comments
Inventory Pane State Not Persisted in Devices & Groups — Feature Not Supported (Submitted as Product Request)
  • Esper Support
  • Edited
0 votes 0 comments
Provisioning fails across all devices: verify active billing plan and check Wi-Fi connectivity before reprovisioning
  • Esper Support
  • Edited
0 votes 0 comments
Kiosk Mode turned off on one device over the weekend — nothing changed in the Esper Console
  • Esper Support
  • Edited
0 votes 1 comment
Esper Agent Update Pipeline Stuck at "Running" Due to Offline Devices
  • Esper Support
  • Edited
0 votes 0 comments
App shows "This app requires a WebView to work" error: verify and restore Android System WebView
  • Esper Support
  • Edited
0 votes 0 comments
Blueprint JSON provisioning applies only partial settings + QR code provisioning fails due to missing Device Owner: full resolution flow
  • Esper Support
  • Edited
0 votes 0 comments
Device shows "Couldn't set up your device" during provisioning — switch to unrestricted network
  • Esper Support
  • Edited
0 votes 0 comments
Device not visible in Esper Console: check group hierarchy before escalating
  • Esper Support
  • Edited
0 votes 0 comments
Remote Viewer "active session on another device" error: refresh browser or use incognito window to recover
  • Esper Support
  • Edited
0 votes 0 comments

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