Add Device Group/Record button moved to Provisioning section

Android

When looking for the Add Device Group/Record button in Devices & Groups, the button no longer appears there and the provisioning workflow cannot be started.

Why this happens

Esper moved all device registration and provisioning entry points out of Devices & Groups and into a dedicated Provisioning section in the left-hand navigation. This consolidation means every provisioning method — QR code, Zero-Touch, Knox Mobile Enrollment, and others — is now found in one place rather than spread across the Console.

Steps

1. Open the Esper Console and sign in to your account.
2. In the left-hand navigation, click Provisioning.
3. Select the provisioning method that matches your deployment:
   • QR Code — for manual or small-batch enrollment
   • Zero-Touch Enrollment — for Google-managed zero-touch devices
   • Android For Work (AFW) — for Android Management API enrollment
   • Knox Mobile Enrollment (KME) — for Samsung devices managed through Knox
4. Complete the provisioning workflow for your chosen method. Each method provides on-screen instructions specific to that flow.
5. After provisioning completes, navigate to Devices & Groups to confirm the device has been registered. The device appears there once the Esper Agent has successfully checked in.

Verify: The newly provisioned device appears under Devices & Groups with a status of Active within a few minutes of completing the provisioning flow.

If the Provisioning section is not visible

If Provisioning does not appear in your left-hand navigation menu, your user role may not include the required permissions.

1. Go to Company Settings → User Management.
2. Locate your user account and review the assigned role.
3. Confirm the role has provisioning permissions enabled. If it does not, ask your Esper administrator to update your role or assign a role with provisioning access.

If this doesn't resolve it

If the Provisioning section is still missing after confirming your permissions, or if a specific provisioning method you require is not listed, contact Esper Support. When reaching out, include the following:

• A screenshot of your left-hand navigation menu
• Your user role name as shown in Company Settings → User Management
• The provisioning method you are trying to use

--- **Improved title:** `Provisioning options moved from Devices & Groups to Provisioning section`

Still need help?

If you're unable to locate the Add Device Group/Record button or have trouble accessing the Provisioning section, please submit a support ticket with details about your Esper MDM version and the specific steps you're taking when you encounter the issue.