Best Practices

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Structured guides, how-to articles, and technical runbooks curated by the Esper team. Based on real resolved support cases.

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SSO login returns "You do not have access to this tenant" after invite link is clicked
  • Esper Support
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Esper Agent status shows as not installed but agent is functional: update agent directly
  • Esper Support
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Windows SmartScreen "Windows protected your PC" warning blocks Esper Device Provisioner install: bypass the prompt to proceed
  • Esper Support
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Spacebar key non-functional in Esper Console search/filter fields: clear browser cache or use Incognito mode to restore input
  • Esper Support
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Account Cancellation and Full Deletion: Process and Pre-Deletion Checklist
  • Esper Support
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Wi-Fi roaming not working — configure saved networks and Esper Settings access
  • Esper Support
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How to find a device's UUID in the Esper Console
  • Esper Support
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Seamless (Zero-Touch) provisioning ignored in favour of QR code on camera-less devices: verify serial number registration
  • Esper Support
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Esper Launcher blocks Gesture settings on Android 16 (Moto G 2025): switch launcher temporarily to apply settings
  • Esper Support
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Device ignores newly added Wi-Fi network and reverts to blueprint-saved access points: disable strict Wi-Fi enforcement settings
  • Esper Support
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iOS Blueprint Safari allow-list rejects Google Docs viewer URLs containing nested `?url=` query parameters — use the direct asset URL instead
  • Esper Support
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Device unreachable after Blueprint Wi-Fi misconfiguration: recover offline device via Hidden Dock
  • Esper Support
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Blueprint mobile data and data roaming settings not applying: use Supervisor Plugin or Knox
  • Esper Support
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iOS device onboarding into Esper: pre-enrollment backup and ABM enrollment steps
  • Esper Support
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Device Agent-to-Platform communication: confirming mTLS and TLS encryption for security review
  • Esper Support
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Display brightness and volume settings revert after saving in Blueprint: investigation steps and data collection
  • Esper Support
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Display orientation reverts to Landscape after reboot on kiosk devices: update to required OS build
  • Esper Support
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Android TV device management on Esper: unsupported OEM category with conditional provisioning path
  • Esper Support
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Restrict Wi-Fi settings on managed Android devices using Admin Mode and Blueprint app visibility controls
  • Esper Support
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Kiosk Mode devices missing or misconfigured — locate tenant and fix settings
  • Esper Support
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Kiosk Admin PIN not visible or kiosk URL not updating — fix via Blueprint
  • Esper Support
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OS Update Dialog Appears Outside Scheduled Maintenance Window When Android Settings App Is Hidden
  • Esper Support
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Blueprint app version mismatch causes downgrade and data loss during Converge
  • Esper Support
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Smart Connect screen casting not opening on Moto G Power: set app state to "Launchable but Hidden"
  • Esper Support
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Remote Control toggle reverts to "Off" on Rockchip C9D devices: deploy Supervisor Plugin
  • Esper Support
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Google Play managed app update delay: enable High Priority Update Mode in Blueprint
  • Esper Support
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APN settings not applying on dual-SIM devices — fix MCC/MNC values and Supervisor Plugin
  • Esper Support
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Knox Service Plugin managed config: configure call and messaging block/allowlist rules
  • Esper Support
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App signs out user on navigation button press: investigate session management configuration
  • Esper Support
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Wi-Fi network not saved despite Blueprint convergence: Android Wi-Fi framework rejection
  • Esper Support
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