Best Practices

New post

Structured guides, how-to articles, and technical runbooks curated by the Esper team. Based on real resolved support cases.

All Planned Not planned Completed Answered No status Newest post Recent activity Votes Comments
Devices & Groups list view: column visibility is managed via the Actions menu, not Filters
  • Esper Support
  • Edited
0 votes 0 comments
Web App closes immediately on launch: enable and set up Chrome first
  • Esper Support
  • Edited
0 votes 0 comments
Android OS not updating automatically despite Blueprint set to "Update Automatically": verify and re-publish System Update Policy
  • Esper Support
  • Edited
0 votes 0 comments
Blueprint Capability Gaps: App PIN Lock, Call/SMS Allowlist, and Launcher Switching
  • Esper Support
  • Edited
0 votes 0 comments
Wi-Fi and Power Management Configuration on Samsung Devices: What Esper Supports
  • Esper Support
  • Edited
0 votes 0 comments
Mass Device Offline: Mobile Data Silently Disabled After Blueprint Update
  • Esper Support
  • Edited
0 votes 0 comments
Device Appears Offline/Unprovisioned After Hardware Factory Reset: Re-Provision to Restore Management
  • Esper Support
  • Edited
0 votes 0 comments
Preloaded System Chrome Blocks Web App Launch in Kiosk Mode: Replace with Play Store Version
  • Esper Support
  • Edited
0 votes 0 comments
Wi-Fi Off Setting Delayed 2–3 Hours Post-Provisioning: Expected Sync Behavior Explained
  • Esper Support
  • Edited
0 votes 0 comments
Seamless provisioning not triggering automatic onboarding after device transfer between tenants
  • Esper Support
  • Edited
0 votes 0 comments
APNS Certificate Expiry Warning: Renew Apple Push Notification Service Certificate Before Expiration to Avoid Device Re-enrollment
  • Esper Support
  • Edited
0 votes 0 comments
Navigation bar / home button disappears on Samsung devices upgraded from Android 13 to Android 14
  • Esper Support
  • Edited
0 votes 0 comments
Migrating a device from Legacy Provisioning Templates to Blueprints 2.0 via "Upgrade Now"
  • Esper Support
  • Edited
0 votes 0 comments
Removing offline/lost devices and deleting an empty group from the Esper Console
  • Esper Support
  • Edited
0 votes 0 comments
Navigation bar reappears in Kiosk mode after screen-off idle period
  • Esper Support
  • Edited
0 votes 0 comments
Device periodically locks with keyguard/PIN screen on Android 14
  • Esper Support
  • Edited
0 votes 0 comments
Smallest Width DP changes unexpectedly on devices
  • Esper Support
  • Edited
0 votes 0 comments
Frequent automatic logouts from Esper Console when multiple browser tabs are open
  • Esper Support
  • Edited
0 votes 0 comments
App version not updating on device after Blueprint re-converge: increment versionCode in APK
  • Esper Support
  • Edited
0 votes 0 comments
Disable physical volume buttons on Android devices via Blueprint JSON
  • Esper Support
  • Edited
0 votes 0 comments
Scheduled app swap across all devices using Blueprint update + timed convergence
  • Esper Support
  • Edited
0 votes 0 comments
Managed Google Play Web Apps show persistent browser header in kiosk mode: request Esper Web App container (WEST) via Account Management
  • Esper Support
  • Edited
0 votes 0 comments
QR code (6-tap) provisioning: step-by-step breakdown of what happens after a device scans the Esper QR code
  • Esper Support
  • Edited
0 votes 0 comments
Fixed screen orientation not applying on MicroTouch devices — firmware override
  • Esper Support
  • Edited
0 votes 0 comments
Restricting Chrome browser access to a single URL using JSON URL blocking or Google Play Web Apps
  • Esper Support
  • Edited
0 votes 0 comments
iOS ABM device shows 'The configuration could not be downloaded' error during provisioning
  • Esper Support
  • Edited
0 votes 0 comments
False 'devices below minimum Esper Agent version' warning despite compliant device list
  • Esper Support
  • Edited
0 votes 0 comments
Wi-Fi inaccessible on offline Esper-managed device: use Esper Settings or Hidden Dock to regain access and factory reset
  • Esper Support
  • Edited
0 votes 0 comments
App Management group dropdown shows limited results: use the search bar to find all available apps
  • Esper Support
  • Edited
0 votes 0 comments
Device appearing to "vanish" from console: confirm visibility before further investigation
  • Esper Support
  • Edited
0 votes 0 comments

Didn't find what you were looking for?

New post