Help & Troubleshooting

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Ask questions, report issues, and find solutions. Mark the best answer as Solved — it helps the next person with the same problem. Include your Android version, device model, and exact error message.

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Device managed by Esper Esper Agent but not visible in any accessible console: factory reset to release and re-enroll
  • Esper Support
  • Edited
0 votes 0 comments
Play Store apps stuck on "Awaiting installation of app(s) from Google Play": MGP silent install latency vs. Esper convergence failure
  • Esper Support
  • Edited
0 votes 0 comments
Provisioning stuck at "Step 3 of 3 — Awaiting installation of app(s)": resolve with factory reset and Blueprint update
  • Esper Support
  • Edited
0 votes 0 comments
Device stuck in "Registered" state after being removed and re-added to the Esper Console
  • Esper Support
  • Edited
0 votes 0 comments
Provisioning fails with ERROR-40001328 "Unknown admin": device running unsupported Android version
  • Esper Support
  • Edited
0 votes 0 comments
Provisioning fails with "Not allowed to set the device owner because there are already some accounts on the device"
  • Esper Support
  • Edited
0 votes 0 comments
Console inaccessible: tenant URL returns error or blank page
  • Esper Support
  • Edited
0 votes 0 comments
Windows PPKG provisioning fails with error 0x800700b7 — remove conflicting MDM enrollment
  • Esper Support
  • Edited
0 votes 0 comments
Device not appearing in expected group: device silently assigned to a different group in the tenant
  • Esper Support
  • Edited
0 votes 0 comments
Bug Report stuck at "in progress": manually share from device notification
  • Esper Support
  • Edited
0 votes 0 comments
Device stuck in provisioning "Preparing" step after QR code enrollment: remove and restart
  • Esper Support
  • Edited
0 votes 0 comments
Blueprint convergence stuck in "pending/limbo" state due to APK file hash mismatch on managed app
  • Esper Support
  • Edited
0 votes 0 comments
APNs Certificate Renewal Appears Successful But "Days Left to Fix Issue" Error Persists
  • Esper Support
  • Edited
0 votes 0 comments
Deprovisioning command sent to offline devices cannot be cancelled — devices must be manually factory reset and reprovisioned
  • Esper Support
  • Edited
0 votes 0 comments
Device stuck on provisioning screen with unresolvable pending events in Esper Console
  • Esper Support
  • Edited
0 votes 0 comments
Provisioning stuck on "Step 1 of 3": trigger factory reset via hidden Esper logo tap sequence
  • Esper Support
  • Edited
0 votes 0 comments
Factory Reset confirmation field rejects spaces ("REMOVE DEVICE" cannot be typed): resolve with browser cache clear or incognito window
  • Esper Support
  • Edited
0 votes 0 comments
Provisioning hangs mid-setup: pin stable Esper Agent version
  • Esper Support
  • Edited
0 votes 0 comments
Remote Viewer "Unable to establish connection" error resolves after device restart
  • Esper Support
  • Edited
0 votes 0 comments
Bug report request fails with "another bug report collection already in progress": clear stuck state via ADB
  • Esper Support
  • Edited
0 votes 0 comments
Device stuck at provisioning step 3 of 3: verify network connectivity to unblock enrollment
  • Esper Support
  • Edited
0 votes 0 comments
Blueprint creation hangs indefinitely (5+ minutes) in Esper Console: check network connectivity and retry
  • Esper Support
  • Edited
0 votes 0 comments
"Admin doesn't allow installation from unknown sources" error during Blueprint converge/provisioning
  • Esper Support
  • Edited
0 votes 0 comments
Provisioning stuck on "Starting Provisioning" or "Installing Apps" with agent crash: update provisioning version
  • Esper Support
  • Edited
0 votes 0 comments
Duplicate device entry in Esper Console after "Remove Only" (no factory reset): reset device from hidden dock to clear duplicate
  • Esper Support
  • Edited
0 votes 0 comments
Bluetooth Pairing Banner Interactive Timeout Not Applying via Blueprint: Supervisor Plugin Required
  • Esper Support
  • Edited
0 votes 0 comments
Storage discrepancy between devices on same Blueprint causes Pipeline app update failure
  • Esper Support
  • Edited
0 votes 0 comments
ADB Wi-Fi debugging fails with "No route to host" despite ADB enabled on device: verify network path and macOS firewall settings
  • Esper Support
  • Edited
0 votes 0 comments
Cannot type spaces anywhere in Esper Console — browser/keyboard input issue on confirmation dialogs
  • Esper Support
  • Edited
0 votes 0 comments
EAP/PEAP Wi-Fi connection stuck in "Connecting" state: use "Do Not Validate" for CA Certificate when no server certificate is required
  • Esper Support
  • Edited
0 votes 0 comments

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