Help & Troubleshooting

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Ask questions, report issues, and find solutions. Mark the best answer as Solved — it helps the next person with the same problem. Include your Android version, device model, and exact error message.

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"Active session already exists" error on Remote Control/Viewer blocks new session: refresh and re-login to recover
  • Esper Support
  • Edited
0 votes 0 comments
CoPilot GPS "This map was not found" error after installation via Blueprint
  • Esper Support
  • Edited
0 votes 0 comments
Managed Google Play app installs fail on a single device: factory reset and reprovision to complete EMM enrollment
  • Esper Support
  • Edited
0 votes 0 comments
iOS Device Stuck in ABM Enrollment Loop — Remove from Esper Console
  • Esper Support
  • Edited
0 votes 0 comments
App install fails with HTTP 403 on specific devices while same APK installs successfully on others
  • Esper Support
  • Edited
0 votes 0 comments
User Invitation Stuck in Pending After Delete-and-Re-Add — Accept via Existing Account
  • Esper Support
  • Edited
0 votes 0 comments
App Upload Fails in Esper Console — Check Subscription Status and APK Validation
  • Esper Support
  • Edited
0 votes 0 comments
Web App Creation Fails Due to Invalid URL Format — Remove Duplicate https:// Prefix
  • Esper Support
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0 votes 0 comments
Gesture Navigation Mode Cannot Be Set on Rhino T80: Available Workarounds
  • Esper Support
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0 votes 0 comments
Apple VPP apps missing from App Reports: VPP installations not visible or searchable by device
  • Esper Support
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0 votes 0 comments
Esper Console Slow or Unresponsive: Network Error or Timeout Troubleshooting
  • Esper Support
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0 votes 0 comments
Expired trial tenant blocks new tenant creation: verify status and request email disassociation
  • Esper Support
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0 votes 0 comments
Wallpaper cannot be updated post-provisioning on Template-based devices: migrate to Blueprint to enable remote wallpaper management
  • Esper Support
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0 votes 0 comments
Screen flickering on managed devices: switch to Multi App Mode and capture bug report to isolate cause
  • Esper Support
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0 votes 0 comments
"Sorry, this device is not available right now" — identify the error source
  • Esper Support
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0 votes 0 comments
Install failed verification failure during Blueprint converge: switch app ABI to multi-arch
  • Esper Support
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0 votes 0 comments
Automatic SIM switching on dual-SIM devices: not supported natively — no workaround via Esper Console
  • Esper Support
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0 votes 0 comments
Device stuck on PIN/lock screen after Esper Agent and Blueprint update in Kiosk Mode
  • Esper Support
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0 votes 0 comments
Remote Viewer: Multiple simultaneous sessions in different browser tabs not supported — use separate browser instances instead
  • Esper Support
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New user cannot access Esper tenant after admin invitation
  • Esper Support
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0 votes 0 comments
Device stuck in Kiosk Mode — switch modes or change the kiosk app
  • Esper Support
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0 votes 0 comments
Remote Viewer session repeatedly disconnects and reconnects across all Android devices
  • Esper Support
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iOS app install fails and Remote Viewer unavailable — device is unsupervised
  • Esper Support
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0 votes 0 comments
App uninstall command reports success in Event Feed but does not remove app from device (Android TV)
  • Esper Support
  • Edited
0 votes 0 comments
Play Store version shown in Esper Blueprint differs from installed version on device: understanding version identifiers
  • Esper Support
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0 votes 0 comments
Esper Agent crashes on Lenovo Tab K11 Gen2 running Android 16: upgrade to resolve
  • Esper Support
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0 votes 0 comments
QR Code Provisioning Stuck on 'Waiting for Device Admin or Owner Rights' — recover with ADB or factory reset
  • Esper Support
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0 votes 0 comments
Remote Viewer shows "Esper Agent is no longer available" on iOS devices
  • Esper Support
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0 votes 0 comments
Device remains MDM-locked after tenant account deletion or loss of access: factory reset blocked by Device Owner policy
  • Esper Support
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0 votes 0 comments
Device removed from Esper without factory reset — settings locked, Esper agent fails to start on boot
  • Esper Support
  • Edited
0 votes 0 comments

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