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Bulk device alias rename: use EAST tool or Device API scripting
  • Esper Support
  • Edited
0 votes 0 comments
Scheduled nightly reboots not in Blueprints — configure via API
  • Esper Support
  • Edited
0 votes 0 comments
Google Play install fails with "failed to update the policy": reapply Blueprint or re-enroll device
  • Esper Support
  • Edited
0 votes 0 comments
Esper Agent update causes Blueprint converge to get stuck: resolve race condition
  • Esper Support
  • Edited
0 votes 0 comments
App signs out user on navigation button press: investigate session management configuration
  • Esper Support
  • Edited
0 votes 0 comments
Wi-Fi network not saved despite Blueprint convergence: Android Wi-Fi framework rejection
  • Esper Support
  • Edited
0 votes 0 comments
Forcing Android OS version upgrades on managed devices: OEM dependency and Blueprint OS update scheduling
  • Esper Support
  • Edited
0 votes 0 comments
AFW provisioning fails with "Invalid email account" error when existing Google account is present on device
  • Esper Support
  • Edited
0 votes 0 comments
Device stuck on provisioning screen for 30+ hours: reboot or factory reset + reprovision to recover
  • Esper Support
  • Edited
0 votes 0 comments
Kiosk Mode: No automatic offline exit — use Android Intent to launch Esper Wi-Fi Settings directly
  • Esper Support
  • Edited
0 votes 0 comments
Custom wallpaper on Esper Launcher: end users cannot change wallpaper; configure via Blueprint in Esper Console
  • Esper Support
  • Edited
0 votes 0 comments
Blank/invisible notifications with audio alerts on Esper-managed kiosk devices: mute notification volume via Blueprint Sound Settings
  • Esper Support
  • Edited
0 votes 0 comments
Device re-enrolls into Esper after factory reset / wipe due to serial number still bound to enrollment template
  • Esper Support
  • Edited
0 votes 0 comments
Remote View requires Accessibility permission on new device model: obtain and upload OEM-signed Supervisor Plugin to resolve
  • Esper Support
  • Edited
0 votes 0 comments
User locked out of Esper Console: re-send invite from admin panel to restore access
  • Esper Support
  • Edited
0 votes 0 comments
Web app stuck on "Hide" and won't display in Kiosk mode: re-apply Blueprint with Show visibility and send Converge command
  • Esper Support
  • Edited
0 votes 0 comments
QR Code provisioning fails on Samsung Galaxy A9+ (no model-specific support): use AFW/EMM Token method instead
  • Esper Support
  • Edited
0 votes 0 comments
Viewing and Exporting Serial Numbers by Blueprint/Provisioning Template Before Device Onboarding
  • Esper Support
  • Edited
0 votes 0 comments
Samsung Taskbar (One UI Home Dock) and Picture-in-Picture Unavailable After Esper Enrollment
  • Esper Support
  • Edited
0 votes 0 comments
Automated offline-device reports: only daily schedule supported; custom intervals and offline-duration triggers not available
  • Esper Support
  • Edited
0 votes 0 comments
Restrict Incoming/Outgoing Calls not enforced on Android 10+: feature limited to Android 9 and below
  • Esper Support
  • Edited
0 votes 0 comments
Device stuck on 'Metro by T-Mobile' screen and remains offline in Esper for >24 hours despite active Wi-Fi connection
  • Esper Support
  • Edited
0 votes 0 comments
EDP provisioning stuck at 53%–84% via Wireless Debugging on Rockchip devices (RK3576 / RK3399)
  • Esper Support
  • Edited
0 votes 0 comments
Device lockdown state mismatch: console reports unlocked while device is physically locked
  • Esper Support
  • Edited
0 votes 0 comments
Login screen loop on managed device: update Esper Agent and contact Esper Support
  • Esper Support
  • Edited
0 votes 0 comments
Devices not visible on user profile: grant group access or update role to 'All Groups' in Esper Console
  • Esper Support
  • Edited
0 votes 0 comments
Camera/scanner view blacked out in third-party app: reinstall app and update Esper Agent to restore camera feed
  • Esper Support
  • Edited
0 votes 0 comments
Device shows as stale "Registered" state after Seamless Provisioning: re-enroll to restore to tenant
  • Esper Support
  • Edited
0 votes 0 comments
Remove Registration on offline devices: command queued but not executed — verify by bringing device online before assuming action completed
  • Esper Support
  • Edited
0 votes 0 comments
Bulk Device Removal (Factory Reset + Wipe External Storage) via Group Selection in Esper Console
  • Esper Support
  • Edited
0 votes 0 comments

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