QR Code provisioning fails on Samsung Galaxy A9+ (no model-specific support): use AFW/EMM Token method instead

Android

If your Samsung Galaxy A9+ device fails to provision using QR code, you can successfully provision it using the AFW/EMM Token method instead. This guide walks you through the alternative provisioning process.

Before you begin

The Samsung Galaxy A9+ may not reliably support QR code provisioning due to firmware differences from the standard Galaxy A9. Before attempting the AFW/EMM Token method, confirm the following:

• You have the device's hardware serial number (found in Settings → About Phone → Serial Number or printed on the device)
• You have access to the Esper Console
• The device has a stable internet connection available
• You are prepared to perform a full factory reset on the device

Step 1: Add the device to Seamless Provisioning

1. In the Esper Console, navigate to Provisioning Methods → Seamless Provisioning
2. Add the device's hardware serial number to the allowlist

Step 2: Factory reset the device

Perform a full factory reset on the Galaxy A9+. A fresh device state is required for successful provisioning.

Step 3: Power on and reach the Google sign-in screen

1. Power on the device
2. Proceed through the out-of-box setup wizard
3. Continue until you see the Google sign-in screen

Step 4: Enter the EMM Token username

1. At the Google sign-in screen, enter afw#esper as the username/email
2. This triggers EMM Token provisioning

Step 5: Complete provisioning

1. Follow the on-screen prompts to install the Esper Agent
2. Complete device enrollment

Step 6: Verify successful enrollment

Confirm the device appears in the Esper Console under Devices & Groups with a status of Active and the correct Blueprint applied.

Troubleshooting

If provisioning still fails, check the following:

• Verify the hardware serial number in Seamless Provisioning exactly matches the serial number on the device or in Settings → About Phone → Serial Number
• Confirm the device has a stable internet connection throughout provisioning
• Check that the Google account has not been previously enrolled under a different MDM — a Google-level device lock (FRP lock) may block provisioning
• If the device is Zero-Touch eligible, attempt Zero-Touch Enrollment as an alternative

Still need help?

If your Samsung Galaxy A9+ still fails to provision after trying the AFW/EMM Token method, contact Esper Support. include your device model, exact firmware/build number, Esper Agent version, tenant ID, and a screenshot or screen recording of the provisioning failure point.