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Device deletion fails with red toast error for IT-role users while Admin succeeds
  • Esper Support
  • Edited
0 votes 0 comments
SSO Invitation button does not disable existing logins — "Switch to Only SSO" is required to enforce SSO-only access
  • Esper Support
  • Edited
0 votes 0 comments
Device stuck on passcode screen during QR code provisioning: factory reset and Blueprint validation steps
  • Esper Support
  • Edited
0 votes 0 comments
Display brightness and volume settings revert after saving in Blueprint: investigation steps and data collection
  • Esper Support
  • Edited
0 votes 0 comments
Display orientation reverts to Landscape after reboot on kiosk devices: update to required OS build
  • Esper Support
  • Edited
0 votes 0 comments
Blueprint convergence fails with Google Play app region/compatibility error: remove or replace region-restricted apps in Blueprint
  • Esper Support
  • Edited
0 votes 0 comments
Android TV device management on Esper: unsupported OEM category with conditional provisioning path
  • Esper Support
  • Edited
0 votes 0 comments
Blueprint convergence stuck on "Awaiting Installation of app(s) From Google Play": isolate offending Play app, remove from Blueprint, then re-converge
  • Esper Support
  • Edited
0 votes 0 comments
Setting the same lock screen passcode on all devices or a group via API
  • Esper Support
  • Edited
0 votes 0 comments
Restrict Wi-Fi settings on managed Android devices using Admin Mode and Blueprint app visibility controls
  • Esper Support
  • Edited
0 votes 0 comments
QR Code provisioning stuck on "Step 1" — switch to EMM Token provisioning to recover
  • Esper Support
  • Edited
0 votes 0 comments
Kiosk Mode devices missing or misconfigured — locate tenant and fix settings
  • Esper Support
  • Edited
0 votes 0 comments
Kiosk Admin PIN not visible or kiosk URL not updating — fix via Blueprint
  • Esper Support
  • Edited
0 votes 0 comments
DEP token renewal fails with "consumer key mismatch" error: re-download token from the original ABM MDM Server entry
  • Esper Support
  • Edited
0 votes 0 comments
Esper Console login fails after inactivity — reset your password
  • Esper Support
  • Edited
0 votes 0 comments
iOS devices showing as offline in Esper Console with commands stuck in "Queued" state: investigate DEP token validity and re-sync
  • Esper Support
  • Edited
0 votes 0 comments
OS Update Dialog Appears Outside Scheduled Maintenance Window When Android Settings App Is Hidden
  • Esper Support
  • Edited
0 votes 0 comments
Blueprint app version mismatch causes downgrade and data loss during Converge
  • Esper Support
  • Edited
0 votes 0 comments
Blueprint convergence stuck in "Acknowledged" state after group move: add Knox Service Plugin to Preloaded Apps and contact Esper Support
  • Esper Support
  • Edited
0 votes 0 comments
Device provisioning stalls or fails to complete: gathering diagnostic data to unblock investigation
  • Esper Support
  • Edited
0 votes 0 comments
Seamless Provisioning Stalls on "Configuring System" Screen: Remove Applications from Blueprint to Unblock Enrollment
  • Esper Support
  • Edited
0 votes 0 comments
Google Maps widget not displaying in installed app: reprovision device to recover
  • Esper Support
  • Edited
0 votes 0 comments
Managed Google Play app stuck in "Awaiting installation" during Blueprint converge: re-add EMM account
  • Esper Support
  • Edited
0 votes 0 comments
Smart Connect screen casting not opening on Moto G Power: set app state to "Launchable but Hidden"
  • Esper Support
  • Edited
0 votes 0 comments
Remote Control toggle reverts to "Off" on Rockchip C9D devices: deploy Supervisor Plugin
  • Esper Support
  • Edited
0 votes 0 comments
Google Play managed app update delay: enable High Priority Update Mode in Blueprint
  • Esper Support
  • Edited
0 votes 0 comments
Device stuck in boot loop: restore Esper Agent and Remote Viewer connectivity
  • Esper Support
  • Edited
0 votes 0 comments
APN settings not applying on dual-SIM devices — fix MCC/MNC values and Supervisor Plugin
  • Esper Support
  • Edited
0 votes 0 comments
Web app fails to launch: enable Chrome browser in Blueprint app state configuration
  • Esper Support
  • Edited
0 votes 0 comments
Knox Service Plugin managed config: configure call and messaging block/allowlist rules
  • Esper Support
  • Edited
0 votes 0 comments

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