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Locked-out user cannot access Esper account — factory reset devices via Esper Settings app or Hidden Dock to release MDM enrollment
  • Esper Support
  • Edited
0 votes 0 comments
How to find a device's UUID in the Esper Console
  • Esper Support
  • Edited
0 votes 0 comments
Wi-Fi access point added via API not visible in console: check Network Details on device overview
  • Esper Support
  • Edited
0 votes 0 comments
Seamless (Zero-Touch) provisioning ignored in favour of QR code on camera-less devices: verify serial number registration
  • Esper Support
  • Edited
0 votes 0 comments
Device stuck in Esper Agent view after Remove Only — factory reset via Hidden Dock
  • Esper Support
  • Edited
0 votes 0 comments
Esper Launcher blocks Gesture settings on Android 16 (Moto G 2025): switch launcher temporarily to apply settings
  • Esper Support
  • Edited
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Wi-Fi blocked after device reactivation from removed state: reprovision to restore connectivity and policy
  • Esper Support
  • Edited
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Bulk device deletion from Esper Console: batch limit of 200 per operation, with API alternative for large-scale removal
  • Esper Support
  • Edited
0 votes 0 comments
Google Wallet / Apple Wallet card addition blocked on managed devices: platform-level restriction, no Esper override available
  • Esper Support
  • Edited
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Device ignores newly added Wi-Fi network and reverts to blueprint-saved access points: disable strict Wi-Fi enforcement settings
  • Esper Support
  • Edited
0 votes 0 comments
iOS Blueprint Safari allow-list rejects Google Docs viewer URLs containing nested `?url=` query parameters — use the direct asset URL instead
  • Esper Support
  • Edited
0 votes 0 comments
Factory reset blocked on Esper-managed device after account offboarding: use Hidden Dock to access
  • Esper Support
  • Edited
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Device unreachable after Blueprint Wi-Fi misconfiguration: recover offline device via Hidden Dock
  • Esper Support
  • Edited
0 votes 0 comments
Failed Pushing Device Details error during Seamless enrollment: factory reset via Esper logo tap
  • Esper Support
  • Edited
0 votes 0 comments
Schedule device reboots using the Scheduling API
  • Esper Support
  • Edited
0 votes 0 comments
Google Play Store missing post-provisioning on rk3576_u devices
  • Esper Support
  • Edited
0 votes 0 comments
Bulk deleting offline Android devices via Console or API
  • Esper Support
  • Edited
0 votes 0 comments
Blueprint mobile data and data roaming settings not applying: use Supervisor Plugin or Knox
  • Esper Support
  • Edited
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Recurring scheduled commands not natively supported: use external scheduler with API
  • Esper Support
  • Edited
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Status bar expansion cannot be re-enabled on Samsung Knox-managed devices: alternative approach
  • Esper Support
  • Edited
0 votes 0 comments
Blueprint inheritance not supported: manage cloned Blueprints as independent copies
  • Esper Support
  • Edited
0 votes 0 comments
Blueprint convergence delayed with apps stuck in Drift: recover from transient network interruption
  • Esper Support
  • Edited
0 votes 0 comments
iOS device onboarding into Esper: pre-enrollment backup and ABM enrollment steps
  • Esper Support
  • Edited
0 votes 0 comments
Bug report stuck in progress state after timeout: reboot device to reset
  • Esper Support
  • Edited
0 votes 0 comments
Removing duplicate inactive devices when active devices share the same name
  • Esper Support
  • Edited
0 votes 0 comments
Remote Viewer session fails to launch: device is offline — bring device online to restore remote access
  • Esper Support
  • Edited
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Wi-Fi does not auto-reconnect after reboot on All-in-One devices: weak 5 GHz signal causes Android to fail reconnection
  • Esper Support
  • Edited
0 votes 0 comments
Bulk device mode switch and app cache clear — Blueprints and API
  • Esper Support
  • Edited
0 votes 0 comments
Device Agent-to-Platform communication: confirming mTLS and TLS encryption for security review
  • Esper Support
  • Edited
0 votes 0 comments
Knox Service Plugin KPE Premium license fails with ERROR_INVALID_BINDING or ERROR_INVALID_LICENSE on Esper-managed Samsung devices
  • Esper Support
  • Edited
0 votes 0 comments

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