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USB host permission lost after reconnect on Android 13 kiosk — fix
  • Esper Support
  • Edited
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Remote Control unavailable after Supervisor plugin install — upload correct OEM plugin
  • Esper Support
  • Edited
0 votes 0 comments
App icon notification badges not showing on managed devices: launcher limitation and workarounds
  • Esper Support
  • Edited
0 votes 0 comments
"User is not assigned to this application" error: resolve via user invitation
  • Esper Support
  • Edited
0 votes 0 comments
UPDATE_WIFI_AP command fails on active network: use staged ADD/REMOVE/ADD approach
  • Esper Support
  • Edited
0 votes 0 comments
Accidental factory reset on device group: recovery via provisioning method
  • Esper Support
  • Edited
0 votes 0 comments
Esper Remote Viewer blocked by Zscaler — configure ZIA to allow Esper traffic
  • Esper Support
  • Edited
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ADD_WIFI_AP fails with EAP-TLS on iMin devices: empty domain field causes enterprise Wi-Fi rejection
  • Esper Support
  • Edited
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Kiosk mode + Managed Google Play: how to connect a device to Managed Google Play to enable browser-only mode
  • Esper Support
  • Edited
0 votes 0 comments
TV device not connecting to internet: triage and escalation steps for Esper-enrolled smart TVs
  • Esper Support
  • Edited
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Bulk Device Removal from Esper Tenant: Remove Only vs. Factory Reset Options Explained
  • Esper Support
  • Edited
0 votes 0 comments
Screen orientation locked after Esper provisioning on kiosk device: update Esper Agent to restore control
  • Esper Support
  • Edited
0 votes 0 comments
Esper Agent software updates cannot be scheduled: use Deploy in Pipeline as interim workaround
  • Esper Support
  • Edited
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Version Code missing from device detail screen — find it in Apps & Configuration
  • Esper Support
  • Edited
0 votes 0 comments
End-user device removal request when tenant is owned by a third-party OEM/reseller (e.g. SumUp)
  • Esper Support
  • Edited
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Device appears onboarded and assigned an Esper ID but does not show in its Blueprint group or Devices & Groups count: refresh session to resolve display inconsistency
  • Esper Support
  • Edited
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Excel export of filtered device list returns incorrect devices instead of the filtered results
  • Esper Support
  • Edited
0 votes 0 comments
Devices not visible in Esper Console after Blueprint assignment: use Blueprint filter in Devices & Groups to locate them
  • Esper Support
  • Edited
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APK Version Name sorting applies only to current page (pagination scope), not all uploaded versions
  • Esper Support
  • Edited
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Device not appearing in search results in Devices & Groups: clear active filters to restore visibility
  • Esper Support
  • Edited
0 votes 0 comments
Billing device count uses peak-day provisioned devices, not end-of-month snapshot
  • Esper Support
  • Edited
0 votes 0 comments
Device stuck in ONBOARDING state: factory reset or collect diagnostic logs
  • Esper Support
  • Edited
0 votes 0 comments
OTA ZIP update not installing on Zebra devices — deliver and apply with Esper
  • Esper Support
  • Edited
0 votes 0 comments
Device provisioning stuck on Device Owner rights conflict: reset and retry
  • Esper Support
  • Edited
0 votes 0 comments
Second Android device fails to provision — diagnostic checklist
  • Esper Support
  • Edited
0 votes 0 comments
Blueprint stuck in Acknowledged state: toggle Wi-Fi to trigger convergence
  • Esper Support
  • Edited
0 votes 0 comments
"Failed to sync" alert for Apple MDM Management — how to verify and resolve
  • Esper Support
  • Edited
0 votes 0 comments
Migrating devices from third-party kiosk software to Esper: technical limitation and alternatives
  • Esper Support
  • Edited
0 votes 0 comments
Kiosk mode Chrome escape via notification bar Share action: disable Notification Bar in Blueprint to block unrestricted browsing
  • Esper Support
  • Edited
0 votes 0 comments
IMEI already registered to existing device — remove registration before re-provisioning to a new Blueprint/Template
  • Esper Support
  • Edited
0 votes 0 comments

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