Billing device count uses peak-day provisioned devices, not end-of-month snapshot

Android

When your Esper invoice shows a device count higher than expected, it is because Esper bills based on the highest number of provisioned devices recorded on any single day during your billing period — not a snapshot from the last day of the month.

Why this happens

Esper calculates billable devices using a "peak day" model: the one day in your billing period when the most devices were simultaneously in a PROVISIONED state. A device must remain in that state for at least 24 consecutive hours to be counted. Devices that are provisioned and removed within the same calendar day are excluded. Because the peak day can fall anywhere in the billing period, a Device Report pulled for the last day of the month will often not match your invoice.

Before you start

Have the following ready before reconciling your invoice:

• Your billing period start and end dates (for example, April 1–30)
• The billable device count shown on your invoice
• Access to the Esper Console with a role that can view Reports

How to reconcile your invoice device count

1. Contact Esper Support to request the peak day for your billing period. Provide your billing period dates and the billable device count from your invoice. Esper's billing team will identify the exact calendar date when your provisioned device count was highest.
2. In the Esper Console, navigate to Reports → Device Report. If a version labelled Beta is available, select that version — it reflects billing-accurate data and may differ from the standard report.
3. Set the report date to the peak day provided by Esper Support. Running the report for any other date will not produce a count that matches your invoice.
4. Filter the results to show only devices with the status PROVISIONED. Devices in any other state — including inactive, unregistered, factory reset, or removed — do not count toward billing.
5. Count the devices returned by the filtered report.

Verify: The filtered device count for the peak day should exactly match the billable device count on your invoice. If the numbers match, no further action is needed.

Key billing rules to keep in mind

• Peak day, not end-of-month. Billing uses the single day with the highest provisioned device count, not the count on the last day of your billing period.
• 24-hour minimum. A device must remain in a PROVISIONED state for at least 24 consecutive hours within the billing period to be counted.
• Provisioned state only. Devices in any other state do not contribute to the billable count.
• Use the Beta Device Report. The Beta-labelled report in the Esper Console is aligned with billing data. The standard report may return different results.

If this doesn't resolve it

If the peak-day Device Report count still does not match your invoice after following the steps above, contact Esper Support and provide:

• Your billing period start and end dates
• The billable device count shown on your invoice
• The device count returned by your peak-day Device Report
• Any details about significant provisioning or device removal activity during the period

Esper's billing team can pull internal records to verify the peak day and investigate any remaining discrepancy.

Still need help?

If the steps above don't resolve the issue, submit a support ticket with your device model, Android version, Esper Agent version, and a description of what you've already tried — this helps the support team investigate without a follow-up.